Job summary
- Main area
- Patient and Carer Experience
- Grade
- NHS AfC: Band 6
- Contract
- 18 months (Fixed Term post for 18 months)
- Hours
- Part time
- Flexible working
- Job ref
- 444-7342912-MH
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Wayside House
- Town
- Coventry
- Salary
- £38,682 - £46,580 pro rata
- Salary period
- Yearly
- Closing
- 29/07/2025 23:59
- Interview date
- 18/08/2025
Employer heading
Carer Experience Lead - FTC
NHS AfC: Band 6
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Use of AI when writing Job Applications
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Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Job overview
We are looking for an individual who is passionate about the role carers can play in supporting our work. If that is you please read on! The Carer Experience Lead will be part of our Patient and Carer Experience Team.
The role will involve providing tools, structure, and planned direction to identify, involve, and support unpaid carers in our mental health, children and young people, and learning disability and autism services. The focus will be on implementing the Triangle of Care Standards and other initiatives to improve our work with carers and amplify their voices in our organisation, ensuring that they feel supported and involved.
Main duties of the job
As part of our Patient and Carer Experience and Engagement Team, you will lead and project manage initiatives to implement the Triangle of Care Standards and other strategic projects, ensuring carers have a strong and impactful voice in our organisation. If you are committed to making a difference and have the skills to drive positive change, we encourage you to apply.
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
• Contribute to developing and delivering strategic and operational objectives related to carers, including the Trusts ongoing membership and accreditation with the Triangle of Care.
• Identify and develop ways to gather carers and patients’ experiences and engage them in co-design and improvement work, including co-ordinating and hosting forums.
• Support Carers engagement in involvement opportunities and improvement initiatives across our Trust, providing them with support in these activities.
• Manage the development and delivery of our Trust’s Carer Awareness Training, ensuring it remains co-produced and co-delivered.
• Lead plans and project teams to complete our Trust’s Triangle of Care self-assessments across our services.
• Produce reports, including a Triangle of Care report, detailing our Trusts progress in identifying, supporting, and engaging with unpaid carers.
• Attend Trust carer forums, including Triangle of Care Implementation Groups to offer subject matter expertise and lead Trust wide work.
• Establish and host a community of practice for Carer Champions across our services.
• Provide supervisory support and subject matter expertise for colleagues in Carer Champion and Carer Support Roles.
• Lead Trust wide projects to embed the Triangle of Care Standards and Trust compliance with relevant legislation, standards, best practices, and regulatory requirements.
• Develop reporting on carers’ experiences within our Trust.
• Oversee the production of data sets related to carer experience and use the data to inform improvement and transformation work.
• Support carers’ involvement in our Trusts implementation of the Patient and carer Race Equality framework.
• Support the ongoing development of recording carer input in our electronic patients’ records.
Person specification
Qualifications
Essential criteria
- Recognised professional qualification (e.g. OT, Social Worker, RMN) with current registration with relevant professional body. OR Level 5 or above qualification
Experience
Essential criteria
- Demonstratable experience of working in a role with a focus on supporting carers.
- Experience of working within a role with a focus on quality improvement in relation to carer/patient experience
- Experience of working within mental health, learning disability and autism services
Other
Essential criteria
- Must have access to a car and hold a current driving licence.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Louise Oldnall
- Job title
- Associate Director of AHPs
- Email address
- [email protected]
- Additional information
For informal enquiries about this role please contact Catherine Long
07798 572198
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