Detailed job description and main responsibilities

MAIN RESPONSIBILITIES OF THE POST

To support the development and delivery of services, which are responsive to needs and circumstances, at agreed levels of quality and performance.

To make a leading contribution to the development of an integrated, multi-professional workforce, as part of the transformational change programme to work collaboratively with other Trust services and external partners (such as social care, the acute sector and third sector organisations) to support the delivery of locally and nationally prescribed outcomes. 

Contribute to the development & implementation of responses to relevant national and local policies, programmes, and initiatives.

To work collaboratively with key external stakeholders, conducting themselves in accordance with CWPT organisational principles and values at all times, Deputise for the Service Manager at key meetings and partnership meetings, as appropriate.

Engage in leadership duties as required by the Service. For example – complaint investigations and attendance at complex multi- agency meetings to represent CAMHS.

To follow all departmental and organisational policies to support the running of the team. 

Communication

To communicate effectively with peers and staff about key corporate, business unit and service issues, relating to performance, quality, service user experience, resources, and policies

To undertake team business meetings, staff briefings and to coordinate MDTs ensuring leadership oversight of MDTs.

·               To actively encourage staff to contribute ideas to develop the service.

Analytical and Judgemental Skills / Freedom to Act

·                Monitor team performance, waits, allocations, quality, and activity levels on a regular basis and take appropriate action to address any issues/themes arising.

·          Implement agreed processes & systems to identify, assess and respond to service user requirements.

·         Contribute to the analysis of relevant national and local policy, programmes, and initiatives.

·               Contribute to overseeing and ensuring the Health, Safety, and security initiatives within the service; adhering to the principles of risk management and health and safety legislation, taking action when issues are identified within the service and for the trust.

Planning and Organisational Skills

·               To work jointly with clinical leads to develop job plans for team members.

·                To monitor workload across the team and ensure there is appropriate patient flow. 

·                To contribute to the development and implementation of business plans for the service 

·           Support and promote the development of evidenced based practice in all aspects of the team, including participation in training staff as required and specific to areas of clinical expertise.

·               To contribute to the identification and understanding of health needs of local populations 

·                To implement new ways of working that lead to more effective practice and more efficient use of resources

·                To contribute to workforce planning, the development of training needs analysis and plans. 

Physical Skills

·                Keyboard use

·     To be able to work across different clinical and administrative bases to support the team.

Responsibility for Patients / Client

·            Contribute to the co-ordination and delivery of safe and effective services, in conjunction with other services and agencies, where appropriate.

·                Secure the provision of advice relating to children who are eligible for the service in collaboration or discussion with the Multidisciplinary Team (MDT).

·                Hold oversight, together with the clinical leads, for the waits and patient flow across the team working to ensure demand and capacity is managed appropriately. 

Policy and Service Responsibilities

·                Contribute to securing the involvement of service users, key external stakeholders and staff in the planning and design of services, ensuring that views are actively sought and acted upon in order to identify gaps and future trends in service provision.

·                Act as the key point of contact for the team.

·               Support and promote the development of clinical policies, procedures, and protocols in line with the Trust’s Clinical Governance strategy.

·     To be aware of CWPT Child Protection Policies and Procedures, including attendance at initial mandatory training study days and participation in annual updates

Responsibility for Financial and Physical Resources

·        To ensure appropriate equipment use, in line with evidence-based protocols and Trust policies and procedures.

·               Monitors and contributes to the drawing up of department budgets or financial initiatives.

 Responsibility for Staff

·               Provide leadership and management of the staff within the team, including direct reports.

·           Management support of staff through service development and change

·            Oversee the operational elements of recruitment and work jointly with clinical staff in the selection process and appointment for new team staff.

·               Provide managerial supervision to team members. 

·               To ensure all personnel policies and monitoring required for the team is undertaken as appropriate e.g. sickness absence monitoring, disciplinary and grievance policies, etc. Contribute to workforce planning for the service. 

·             To ensure the most effective deployment of staff within the team, reflecting need, local circumstances, and policy priorities.

·    Support staff’s individual development by ensuring completion of yearly appraisals jointly with clinical supervisors.

 Responsibility for Information

·            To be responsible for the provision of briefings and reports to senior management and Operational Management Team meetings, as required

·               To manage team performance and quality, as indicated through KPIs, quality measures, taking corrective action as required to achieve targets.

Research and Development

·               To encourage and enable research, service evaluation and audit in the team.

·               Participate and provide data for audits required for safety and quality assurance.

Physical Effort

·               Combination of sitting, standing and walking

 Mental Effort

·            Effective management of complex and challenging issues, often having to balance competing high priority pressures.

Emotional Effort

·               Deal with staff problems, patient complaints; convey unwelcome / difficult news.

Working Conditions

·                Office environment with regular use of business systems and regular travel

OTHER DUTIES

1.             The post holder will be required to use a computer, either a stand alone or as part of a networked system and will be responsible for the quality of information. The amount of time spent on this type of work will depend on the job. 

2.             The post holder will be required to take part in an annual performance appraisal, where this job description will be reviewed, and objectives set.

3.             The Trust has a No Smoking Policy that prohibits any smoking whilst at work. 

5.       To follow and adhere to the Trust’s Health and Safety Policies and instructions and be responsible for your own and others health and safety in the workplace.

6.       The post holder is expected to contribute to the creation of a working environment where everyone feels respected, valued and treated with dignity. 

This job description is not exhaustive and may be amended in consultation with the post holder.  It should be reviewed whenever major changes have been agreed to the post and should be reviewed as part of the annual appraisal process to ensure it remains an accurate reflection of the duties and responsibilities undertaken by the post holder.