Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (3 long days for 3 weeks, 4 long days on 4th week.)
- Job ref
- 218-AC-B4-8276207-A
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- University Hospitals Coventry and Warwickshire
- Town
- Coventry
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 24/09/2026 23:59
- Interview date
- 19/10/2026
Employer heading
Site Support Officer
NHS AfC: Band 4
Job overview
This is a pivotal role within the Operations team to provide a confidential and comprehensive patient centred service regarding patient flow. To support delivery of the Key Performance targets.
The post holder works with all adult inpatient services to support identification and placement of and patients appropriately and timely, working to agreed protocols and procedures.
The post holder will be expected to work with the minimum of supervision and co-ordinate his/her activities with the members of the Team in order that an efficient service is provided.
The post holder will be expected to spend periods of time working under his/her own initiative. The post holder will carry out the duties in such a way as to make a direct and positive contribution to the organisation of the work and to assist the Team to maximise the most effective bed management service. It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.
Please note that this vacancy is not eligible for sponsorship.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
- Focus on patient flow through the emergency pathway
- Sufficiently skilled in understanding the Emergency Department (ED) Clinical Quality Indicators including the criteria for 4 hour, 12 hour targets set nationally and support the specialist teams in ensuring flow is provided to achieve this
- To support the allocation of beds in a proactive manner, considering patient safety at all times
- Collate and record data daily relating to patient flow and performance in order to ensure the Trusts position is recorded both internally and externally as required
- Interpret and convey information accurately and concisely and respond to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post
- Ensure the nurse in charge, manager of the day and Clinical Site Manager is aware of the changing pressures within ED/MAU/SAU/MINORS and medical/specialised review requirements
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
- Responsibility for escalating delays to a patients journey across the organisation, to the relevant group
- Actively assist in the organisation of urgent admissions and liaise with everyone involved in a professional and sensitive manner
- Assist with the physical movement of patients around the organisation, if required, to support the delivery of good patient care and experience alongside delivery of the national standards of performance
- National standards of performance
- Coordinate the workload of the Transfer Team to ensure flow and delivery of National Targets
- To be responsible to ensure that the current “Real Time” information of bed status is crucial at all times of the day to ensure patient experience is not compromised
- Responsible for ensuring that a comprehensive updated AM/PM handover is communicated to the night team of the sites capacity as well as any issues giving detailed information, with accurate future flow across the site
- Provision of an effective internal and external communication system with agencies including PTS, IDT and private ambulance service
- The role of Medical Bed Capacity Manager for all specialities is taken daily from 15:00 – 19:30 and across all weekends and Bank Holidays
For further details of the role please see the attached job description.
Person specification
Qualifications
Essential criteria
- • Good general educational standards including GCSE or equivalent English and Mathematics • NVQ level 3 in administration or equivalent
Experience
Essential criteria
- • Significant experience working in an acute trust. • An understanding of flow and capacity across a healthcare organisation • Experience in communicating with multi-disciplinary teams • Proven experience of working unsupervised. • Experience of data inputting, data analysis and retrieval • Proven ability to manage individual projects across organisational boundaries using tact and initiative when communicating with key stakeholders. • Experience of following policies and procedures. • Experience of managing patient flows. • Knowledge of access waiting times
Desirable criteria
- • Decision making and resolving complex work related issues.
Knowledge
Essential criteria
- • Insight and knowledge into patient flow for emergency, elective and surgical patients. • Good organiser with persuasion and influencing skills coupled with an awareness of organisational politics. • Strong negotiation/influencing skills with staff at all levels. • Ability to work and make decisions and escalate as required. • Competent levels of computer literacy are required. • Excellent oral and written English skills • A good working knowledge of Microsoft Office (including Outlook, Word, Excel and PowerPoint). • Excellent Communication skills and ability to liaise on multiple levels and multiple platforms. • Ability to work accurately under pressure without supervision and direction. • Ability to organise and prioritise work to meet deadlines. • Ability to work autonomously. • Working knowledge of current IT systems. • Understanding of the Trust’s policy on “Delivering Same Sex Accommodation”. • Understanding of Trust Infection Control policy.
Desirable criteria
- • An understanding of external IT systems such as EMS and CAD. • Knowledge of information governance.
Skills
Essential criteria
- • Working knowledge of MS Office packages: Outlook, Word, Excel, PowerPoint. • Maintain a high level of accuracy and able to track information. • Frequent periods of concentration • Able to demonstrate good persuasion and influencing skills • Able to recognise and resolve complex issues referring where appropriate • Ability to work in a busy environment and under pressure. • Excellent level of verbal and written communication and influencing skills. • Able to use judgement and initiative to provide information and support and present to others in a coherent and logical way. • Ability to anticipate the requirements of the Clinical Site Practitioner Team
Commitment to Trust Values and Behaviours
Essential criteria
- • Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below) • Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Rebecca Williams
- Job title
- Clinical Site Manager
- Email address
- [email protected]
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