Job summary
- Main area
- Administrative Assistant
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 218-AC-B2-7770116
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- University Hospitals Coventry and Warwickshire
- Town
- Coventry
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 15/02/2026 23:59
Employer heading
Administration Assistant
NHS AfC: Band 2
Job overview
The Practice Development Team is seeking to appoint a full‑time Administrative Assistant to join our small and supportive admin team.
We are looking to recruit an admin assistant who is highly motivated with excellent organisational, interpersonal and communication skills to assist the teams in providing high quality, safe patient care through the delivery of efficient and responsive adminsitrative service which meets the needs of the service.
You will need to work confidently with colleagues and patients both face to face and over the telephone, as well as working effectively as part of the team. It is essential to have effective time management and a flexible approach to working. You will need to use your own initiative, showing attention to detail and have the ability to work accurately.
Please be advised that sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
You will need to work confidently with colleagues and patients both face to face and over the telephone, as well as working effectively as part of the team. It is essential to have effective time management and a flexible approach to working. You will need to use your own initiative, showing attention to detail and have the ability to work accurately.
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
- Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate.
- Communicate with staff, patients and/or external organisations using appropriate methods.
- Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
- Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
- Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include PMS (iPm from June 2007), CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.
- Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department.
- Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos).
- Assist with training new team members in Trust operational systems and department procedures.
- Responsible for ordering stationery and other equipment whilst monitoring and maintaining stock levels.
- Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
- Prioritise daily tasks to achieve timescales set.
- Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.
- Provide appropriate cover in the absence of other members of the team.
- Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.
For further details of the role please see the attached job description.
Person specification
Qualifications
Essential criteria
- See supporting documents
Experience
Essential criteria
- See supporting documents
Desirable criteria
- See supporting documents
Knowledge
Essential criteria
- See supporting documents
Skills
Essential criteria
- See supporting documents
Desirable criteria
- See supporting documents
Commitment to Trust Values and Behaviours
Essential criteria
- See supporting documents
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Anne Dela Cerna
- Job title
- NMMAHP Education Manager
- Email address
- [email protected]
- Telephone number
- 0247696 4766
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