Job overview

We are looking to recruit  enthusiastic and dynamic receptionists/administration assistants  to work within the Emergency/MAU department of a large major trauma centre.  The successful candidates will need to be flexible and available to work a variety of hours to suit 24/7 however candidates will be considered that require flexible working please list this within your application supporting information. 

As the first face many patients will see when they enter our hospital we are looking for candidates that are calm under pressure and can communicate well with patients and relatives, demonstrating our UHCW values and setting the standard for further patient experience. 

This is a challenging but rewarding role and we will support starters with all the education and training required in the systems we use. 

If you would like to develop and grow within UHCW we would welcome a conversation with you and an application.  

Please note that sponsorship is not eligible for this position.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

1. Book patients into the Emergency Department this will include working on various desks on a rotation basis. Making follow up outpatient appointments if required.
2. Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate.
3. Communicate with staff, patients and/or external organisations using appropriate methods.
4. Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
5. Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence^® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.