Job overview

Are you a motivated, reliable individual with experience in community settings? We are recruiting a Care Navigator to join our supportive team within Integrated and Community Care Services at University Hospital Coventry and Warwickshire.

Care Navigators play a vital role in helping people live independent lives though connection with their community. You will put people at the centre of every interaction; exploring what matters most to them through holistic wellbeing assessments and facilitating access to health, social care, and community resources. You will empower individuals to achieve their goals.   

Within an Integrated Neighbourhood Team, you will contribute towards high‑quality, alongside nurses, therapists, and social care colleagues. To support your development, you will receive monthly supervision from the Care Navigation Lead and an annual values‑based appraisal.

We’re looking for someone with excellent communication skills, the ability to work independently and a passion for helping people live safer, more independent lives.

The team currently operates Monday to Friday, 8:00–16:00, with flexibility for future service needs. The role is currently based at Newfield House, Kingfield Road, Coventry, with some travel to other sites.

If you want a rewarding role where you make a meaningful difference every day, we’d love to hear from you.

Main duties of the job

Care Navigators work flexibly across the community to ensure individuals receive timely, coordinated support. The role involves gathering detailed information to understand a person’s circumstances, identifying barriers to wellbeing, and working with them to develop clear, achievable plans. You will communicate regularly with a wide range of professionals, ensuring updates are shared and actions progressed to keep people safe and supported.

You will be responsible for organising and prioritising your own caseload, responding to changes in need, and ensuring appropriate escalation when concerns arise. The role includes maintaining accurate records, monitoring progress against agreed goals, and adapting support as situations evolve. Care Navigators also help individuals access practical solutions—such as equipment, community groups, or voluntary sector services—while encouraging confidence, self‑management, and independence.

You will contribute to improving patient flow by helping prevent unnecessary admissions and supporting timely discharge back into the community. The post requires confident decision‑making, effective communication, and a proactive approach to problem‑solving to ensure every person receives personalised, meaningful support.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP. 

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.