Job summary
- Main area
- Radiology
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 218-AC-B4-7370389-A
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- University Hospitals Coventry and Warwickshire
- Town
- Coventry
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 03/08/2025 23:59
Employer heading

Governance Co-ordinator
NHS AfC: Band 4
Job overview
To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi-disciplinary team to achieve operational excellence.
Please be advised sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
Responsible for managing the service’s controlled Non-Medical Referrer (NMR) process, including the development and administration of NMR protocols.
Coordinates Radiology Quality and Patient Safety documentation, ensuring timely responses to incidents and complaints.
- Provides administrative support for Business and Governance meetings.
- Monitors care quality trends and reports findings to relevant forums.
- Utilises Microsoft Office tools and utilises own organisational skills to generate reports and track actions from learning outcomes, supporting specialty leads in quality improvement.
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
- Lead the development, review, and administration of Non-Medical Referrer (NMR) protocols, ensuring compliance with IR(ME)R and Trust procedures.
- Liaise with clinical staff, AHPs, GPs, and consultants to ensure referrals are clinically justified and appropriately escalated.
- Manage the Radiology Approval Register and ensure timely submission and registration of approved protocols.
- Facilitate training and enrolment of new NMRs and monitor compliance with referral protocols.
- Act as a key point of contact for NMR-related enquiries, complaints, and protocol breaches, escalating concerns as appropriate.
- Support Radiology Governance processes, including incident investigations, DATIX follow-up, and quality improvement initiatives.
- Provide administrative support for departmental meetings, including agenda preparation, minute-taking, and action tracking.
- Maintain accurate records and databases and produce reports using Microsoft Office and Trust IT systems.
- Contribute to service improvement by monitoring trends, supporting audits, and participating in project work
- Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include PMS (iPm from June 2007), EPR, Opera, CRIS, Ultra, Respond, IMPAC etc.
- Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement
For further details of the role please see the attached job description.
Person specification
Qualifications
Essential criteria
- see supporting documents
Experience
Essential criteria
- see supporting documents
Desirable criteria
- see supporting documents
Knowledge
Essential criteria
- see supporting documents
Desirable criteria
- see supporting documents
Skills
Essential criteria
- see supporting documents
Commitment to Trust Values and Behaviours
Essential criteria
- See supporting documents
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Shilpa Nair
- Job title
- Governance Admin Manager & QSI Co-ordinator
- Email address
- [email protected]
- Telephone number
- 02476965796
- Additional information
Office hours 08.00 to 16.00, Monday - Friday.
List jobs with University Hospitals Coventry and Warwickshire NHS Trust in Administrative Services or all sectors