Job overview

To provide a comprehensive and confidential administration support for the Rheumatology Day Unit in accordance with departmental and Trust guidelines, policies and procedures. To act as first point of contact for service users, including front of house reception. As required, to act as a source of advice and guidance regarding the specialty. You will need to have excellent administrative skills and be able to organise busy appointment schedules and diaries. Accuracy and attention to detail with the ability to remain calm under pressure is essential. The day-to-day duties will include handling telephone calls, emails, TCIs, upkeep of the specialist databases, dealing with patient queries with tact and sensitivity, updating patient records, dealing with confidential information and typing letters.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

1. Assist in welcoming, receiving and greeting patients and visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
2. To assist with the implementation and maintenance of an efficient office management system/procedures to enable the Rheumatology Day Unit to optimise its patient care services. 
   •    This will require: Effective time management; collation and preparation of data for TCI and appointment planning; establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring effective and timely communications with all relevant personnel; experience with invoice/requisition process and Integra/GHX system
3. To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
   •    This will require: Effective collaboration with all relevant personnel to maintain an efficient administrative system; building good working relationships with appropriate internal and external Departments, reporting related issues to the Department Manager and distribution of appropriate correspondence.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.