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Job summary

Main area
Trauma and Orthopaedics
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday)
Job ref
218-AC-B2-7621138
Employer
University Hospitals Coventry and Warwickshire NHS Trust
Employer type
NHS
Site
University Hospitals Coventry and Warwickshire
Town
Coventry
Salary
£24,465 per annum
Salary period
Yearly
Closing
30/11/2025 23:59

Employer heading

University Hospitals Coventry and Warwickshire NHS Trust logo

Support Secretary

NHS AfC: Band 2

Job overview

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi-disciplinary team to achieve operational excellence.

Please be advised that sponsorship is not eligible for this post.

Main duties of the job

Transcribing clinical dictation from busy trauma clinics with a 24 hour turnaround. supporting med secs with transcribing of elective clinics.

Cover absence of the  Virtual Fracture Clinic administrator, act as a point of contact for the clinicians and nursing staff, making appointments, checking in and out patient appointments, Transcribing Trauma Clinic letters in a timely fashion to enable calls to be made to patients the same day and managing the telephone. 

Supporting medical secretaries with ad hoc admin duties as required.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

  • Carry out reception duties as required by the department, following department procedures and in line with the required start and finish times.
  • Act as the first point of contact for dealing with enquiries either face to face or on the telephone.
  • Deal with high volume of telephone calls assisting with enquiries and making suitable appointments, also dealing with emails that come into the department assisting with enquiries.
  • Transcribe clinical dictation from the Virtual Fracture Clinic and any other ad hoc correspondence.
  • Making outpatient appointments and cashing up clinics.
  • Supporting medical secretaries with ad hoc admin duties as required.

For further details of the role please see the attached job description. 

Person specification

Qualifications

Essential criteria
  • See supporting information
Desirable criteria
  • See supporting documents

Experience

Essential criteria
  • See supporting information
Desirable criteria
  • See supporting information

Knowledge

Essential criteria
  • See supporting information
Desirable criteria
  • See supporting information

Skills

Essential criteria
  • See supporting information
Desirable criteria
  • See supporting documents

Commitment to Trust Values and Behaviours

Essential criteria
  • See supporting documents

Employer certification / accreditation badges

No smoking policyAge positiveDisability confident leaderImproving working livesArmed Forces Covenant (Silver Award)Pathway to excellenceCare quality commission - GoodPregnancy Loss PledgeHeart Charter

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Desdimina Rai
Job title
Administration Manager
Email address
[email protected]
Telephone number
02476 965098
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