Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- 18.75 hours per week (Part time)
- Job ref
- 444-7646457-MH
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Avenue House
- Town
- Nuneaton
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 26/12/2025 23:59
Employer heading
Carer Focused Admin
NHS AfC: Band 3
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
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Job overview
We are looking for a dynamic individual with excellent communication, organisational and secretarial skills to support the administration function for the Early Intervention in Psychosis Teams in North Warwickshire, South Warwickshire and Coventry with the planning and organising of our carer focused education support group.
This is a unique and bespoke post designed to support the admin function in enabling the Early Intervention Teams to deliver specific interventions. These interventions are required as part of the 2016 NHS England Access and Waiting Time Standard.
This role will be an equally split post between all localities and based at the Manor Site in Nuneaton. The role can be undertaken from home if the applicant prefers, and the hours can be negotiated to be flexible within the services core operational hours of 9-5pm Monday to Friday.
Main duties of the job
Ensuring the databases are kept up to date with carers details, data cleansing regarding KPI's (key performance indicators), general database management and the upkeep and organisation of the shared X drive with carers information.
The successful candidate will provide an efficient and comprehensive administration service and secretarial support to clinicians and managers supporting the clinic management function. We are looking for individuals with a positive approach to change who are supportive of service improvements.
The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Excellent IT skills are essential, excel experience and a high level of competence is a priority with experience of Word Processing, email and audio typing. Previous experience of working within a health care setting would be desirable.
You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
Please refer to job description for full details.
Carer Focused support is one of the key performance indicators in Early Intervention, therefore this role supports this target with the completion of dedicated and specific tasks including liaison with team managers and clinicians, using a database of information to send out invite letters to family members/carers as identified within the teams. Liaison with group participants who express an interest in attending the groups and sending out any necessary information including links to the group via zoom.
Person specification
Qualifications
Essential criteria
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 2
- QCF Customer Service Level 2
Knowledge
Essential criteria
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other’s workload and use own initiative
- Ability to audio-type
- Understanding of working in a supervisory role
- Good organisation skills and ability to multitask
- Good time management skills
- Good knowledge and understanding of reception / office procedures
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential criteria
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of using Trust IT systems
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Bethany Bailey
- Job title
- Deputy Manager
- Email address
- [email protected]
- Telephone number
- 0300 200 2008
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