Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full time)
- Job ref
- 444-7831783-MH
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Avenue House
- Town
- Nuneaton
- Salary
- £24,465 per annum pro rota
- Salary period
- Yearly
- Closing
- 11/03/2026 23:59
Employer heading
Admin Support Band 2
NHS AfC: Band 2
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Use of AI when writing Job Applications
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Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Job overview
Coventry & Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated person to join our admin team based at Avenue House in Nuneaton.
Assist in the provision of an effective administrative service for North Warwickshire Crisis Team, to support the clinical functions of the Trust. Work in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service.
To ensure that a high standard of customer care is provided in all telephone and reception responsibilities using tact, discretion and sensitivity. To ensure positive promotion of Coventry and Warwickshire Partnership Trust values and vision.
Main duties of the job
The post-holder will play an important role within the Admin Team to provide efficient and comprehensive administrative support to clinicians and managers.
You will also be apart of the front door answering calls to patients that contact the Home Treatment Team.
You will work within an integrated and skill mixed admin team to support clinical service delivery.
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
We are looking for individuals with a positive approach who are able to build effective working relationships and who are flexible in their outlook. The essential requirements of this post are good telephone manner, high level communication skills, accuracy and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team.
Excellent IT skills are essential to be able to undertake data inputting, collation of information, use of emails, etc. Full training will be provided for Trust systems.
Person specification
Qualifications
Essential criteria
- Good General Education (eg. GCSE English and Maths)
- QCF Customer Service Level 2
Knowledge and Skills
Essential criteria
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Ability to manage and prioritise own workload/use own initiative
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Knowledge of Mental Health Services or experience of working in this setting
Experience
Essential criteria
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of working in a busy office / customer care environment
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Donna Northall
- Job title
- Duty Office and Diary Manager
- Email address
- [email protected]
- Telephone number
- 02476 322 744
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