Job summary
- Main area
- Children and Young Persons Mental health (CAMHS)
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 444-7050131A-MH
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- The Abbey RISE Centre
- Town
- Nuneaton
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 25/09/2025 23:59
- Interview date
- 09/10/2025
Employer heading
Patient Flow Co-ordinator
NHS AfC: Band 3
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
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Job overview
Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our RISE Services as an admin Patient Flow Co-ordinator on a full-time basis. This role will be based within Intervention Pathway Hub Team, supporting the Specialist Mental Health Service.
The post holder will have excellent organisational skills, effective communication skills and the ability to be innovative in regards to the way in which clinical assessments and interventions are co-ordinated.
This role will be office based within The Abbey RISE Center and will also require travel to other bases across Coventry and Warwickshire on a regular basis.
Main duties of the job
The main responsibilities of this post are to co-ordinate the delivery of clinical interventions for children and young people and their Families within the RISE Service. You will support specific processes for data management to contribute to the development of services, improve clinical outcomes and contribute to clinical and service audits.
Main Duties:
- To liaise with other members of the multi-disciplinary/multi-agency team, completing relevant forms and documentation to support referrals to the Specialist Mental Health Team with the required degree of urgency under the supervision of the Patient Flow Manager.
- Co-ordinate appointments .
- To support multi-disciplinary team meetings by completing and outcoming agendas, adding clinical notes of conversations to patient records and supporting patient flow onto the treatment waiting list.
- To support patient flow with regards to offered interventions.
- To ensure that up to date written and/or electronic records and activity data are maintained in accordance with professional and Trust standards and policies.
- To participate in the signposting process, contacting appropriate resources and/or support in order to facilitate effective discharge.
Working for our organisation
RISE is made up of several different services, each led by mental health specialists, who work with other local services and professionals to support Young people and their families. This is an exciting opportunity to join our RISE Services.
RISE aims to build resilience and empower children and young people (as well as the adults in their lives) to know where to go for help and advice.
Detailed job description and main responsibilities
For more information on this role please see the attached support information. You can find out more about RISE via our website: https://cwrise.com/
Person specification
Qualifications
Essential criteria
- English and Maths GCSE grades A-C or or equivalent qualification/ experience/ willing to work towards completion of this.
- Commitment to lifelong learning and continuing personal and career development.
Desirable criteria
- QCF Business Administration Level 3
Knowledge
Essential criteria
- A good standard of written communication, Good verbal communication skills
- Knowledge of Mental Health terminology
- Excellent organisational skills
- Ability to manage and prioritise own workload/use own initiative.
- Ability to pay attention to detail where there are predictable interruptions to the work pattern.
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Standard IT/Keyboard Skills
- Ability to work in stressful and high-pressure environments including sensitive situations.
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Desirable criteria
- Effective self-management skills, Able to identify when to seek support
- Experience of working in a busy office / customer care environment
- Experience of using Trust IT systems
Personal Attributes
Essential criteria
- Interacts well with others / team working, Works with Initiative, Self Motivation
- Demonstrates empathy & sensitivity
- Anti Discriminatory approach to practice that promotes equality and values diversity
Other
Essential criteria
- Ability to travel to multiple sites
- Willing to undertake DBS (Disclosure and Barring Service) enhanced clearance
Desirable criteria
- Car driver/owner (It is unlikely that public transport will meet this requirement).
Analytical and Judgement Skills
Essential criteria
- Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action when seeking support.
- Works with Initiative
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Natalie Barwick
- Job title
- Waiting List Co-ordinator Manager
- Email address
- [email protected]
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