Job vacancy: Outpatients Booking Clerk, George Eliot Hospital NHS Trust, Nuneaton

Job summary

Main area: Administration
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Part time - 34 hours per week
Job ref: 230-35336920-MED-G

Employer: George Eliot Hospital NHS Trust
Employer type: NHS
Site: George Eliot Hospital
Town: Nuneaton
Salary: £24,465 per annum
Salary period: Yearly
Closing: 14/12/2025 23:59

Outpatients Booking Clerk

NHS AfC: Band 2

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Detailed job description and main responsibilities

Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner
Book all new, follow-up and elective appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets
Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy
To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods
To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary
Registration of internal referrals
Management of e-referrals on the Electronic Referral Service (eRs)
Booking of all patient appointments in line with Trust and National targets
Contacting patients for short notice appointments aiding clinic utilisation
Managing the external Outpatient letter system
Managing the NHS mailbox for IPTs
Referral verification (chasing missing referrals)
Contacting patients to inform them of short notice clinic cancellations / reschedules
To cancel, re-appoint and reschedule patient’s appointments at patient or Consultant request
Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately

**For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached**

Person specification

Experience and Knowledge

Essential criteria

1 year General office Experience
Ability to work under pressure to meet required deadlines
Ability to deal with more than one situation at a time

Desirable criteria

Experience within a healthcare setting

Qualification and Professional Training

Essential criteria

Good standard of education including Maths and English grade C and above
Good keyboard skills

Skills and Abilities

Essential criteria

Good communication skills
Enthusiastic and motivated
Ability to develop good working relationships
Good organisational skills

Personal Qualities

Essential criteria

Excellent communication skills
Understanding of confidentiality
To use a PC for extended time periods
Ability to deal with irate patients and staff
To remain calm under pressure
Ability to deal with different demands for attention
To work under own initiative to make decisions

Desirable criteria

Experience within a healthcare setting

Other

Essential criteria

Must be able to work unsupervised
Willingness to undertake any training necessary

Desirable criteria

Willingness to cover for colleagues in their absence

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.