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Job summary

Main area
Corporate
Grade
NHS AfC: Band 2
Contract
12 months (fixed term 12 months)
Hours
Part time - 30 hours per week
Job ref
230-31664111-SURG-C
Employer
George Eliot Hospital NHS Trust
Employer type
NHS
Site
George Eliot Hospital
Town
Nuneaton
Salary
£24,169 per annum pro rata
Salary period
Yearly
Closing
05/06/2025 08:00

Employer heading

George Eliot Hospital NHS Trust logo

Cancer Services Admin Clerk

NHS AfC: Band 2

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further 

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel. 

 

Job overview

Cancer Services Admin Clerk

30 hours per week

Fixed Term for 12 months 

Salary: £24,169 per annum pro rata

Interview Date: TBC

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day. 

We welcome applications from the Armed Forces Community – get in touch to find out more

#JoinTeamEliot

To provide a specialised, comprehensive and confidential administration service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.

Main duties of the job

  • Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
  • Book new appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
  • Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
  • To ensure, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
  • To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimise their standards of service.
  • Registration of two week wait cancer referrals.
  • Electronic Referral Service (eRs)
  • New Suspected Cancer telephone line, helping to ensure booking targets are met.
  • Booking of new patient appointments in line with Trust and National targets.
  • Contacting patients for short notice appointments aiding clinic utilisation,
  • Managing the external Outpatient letter system,
  • Referral verification (chasing missing referrals)
  • Contacting patients to inform them of short notice clinic cancellations / reschedules,
  • To cancel, re-appoint and reschedule patient’s appointments at patient or Consultant request,

Working for our organisation

Here at George Eliot our vision to excel at patient care’  takes centre stage.  An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do.  Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits:  On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, on-site discounted gym, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking. 

Detailed job description and main responsibilities

  • Registration of two week wait cancer referrals
  • Electronic Referral Service (eRs)
  • New Suspected Cancer telephone line, helping to ensure booking targets are met
  • Booking of new patient appointments in line with Trust and National targets
  • Contacting patients for short notice appointments aiding clinic utilization
  • Managing the external Outpatient letter system
  • Referral verification (chasing missing referrals)
  • Contacting patients to inform them of short notice clinic cancellations / reschedules
  • To cancel, re-appoint and reschedule patient’s appointments at patient or Consultant request

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Qualification and Professional Training

Essential criteria
  • A good standard of education 4 GCSEs to include Maths and English

Experience and Knowledge

Essential criteria
  • 1 year general office experience

Skills and Abilities

Essential criteria
  • Ability to work to deadlines
  • Able to work under pressure
  • Good computer or keyboard skills
  • Ability to maintain clear and concise records
  • Knowledge of alpha numerical filing systems
  • Knowledge of waiting list issues
  • Customer service skills

Personal Qualities

Essential criteria
  • Good communications skills
  • Understanding of confidentiality
  • Good organisers
  • Able to prioritise own workload
  • Able to work under pressure
  • Methodical and accurate
  • Flexible approach to the needs of the department
  • Good telephone manner
  • Confident
  • Team member
  • Patient and precise
  • Smart appearance

Other

Essential criteria
  • Willingness to cover for colleagues in their absence
  • Must be able to work unsupervised
  • Willingness to undertake any training necessary

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.CTP The Ministry of Defence partnering with Right ManagementDisability confident employerStep into healthPride In Veterans

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Rachael Mosey
Job title
Two week wait Team leader
Email address
[email protected]
Telephone number
07768 803230
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