Job vacancy: Medical Secretary - Surgery, George Eliot Hospital NHS Trust, Nuneaton

Job summary

Main area: Directorate of Surgery
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time
Job ref: 230-36762752-SURG-F

Employer: George Eliot Hospital NHS Trust
Employer type: NHS
Site: George Eliot Hospital NHS Trust
Town: Nuneaton
Salary: £25,147 - £27,596 per annum (pro rota)
Salary period: Yearly
Closing: 09/05/2024 23:59

Medical Secretary - Surgery

NHS AfC: Band 4

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Detailed job description and main responsibilities

To work as part of a speciality team. Responsible for the typing of all correspondence relating to outpatients and inpatients as well as typing departmental correspondence.

Receives enquiries from patients and staff, resolving straightforward enquiries and forwarding more complex issues to the most appropriate member of the team. Liaise professionally with all departments regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to.

To organise meetings and appointments for the consultants and the speciality team and make adjustments in line with agreed protocols where necessary. To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived.

To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to histology and urgent telephoned results and all results are filed in the patient’s records.

To take responsibility for tracking patients notes in the office. To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all e-mail correspondence.

Please find attached job description and person specification. for further details.

Person specification

Qualifications

Essential criteria

Able to demonstrate a good basic education
NVQ Level 3 Business Administration (or equivalent level of qualification or proven work experience)
Minimum of 2 years medical secretarial experience or similar role
RSA II (or equivalent level of qualification)

Desirable criteria

Understanding of RTT pathways

Experience

Essential criteria

Good audio/typing skills
Good communication skills
Able to prioritise, delegate and organize tasks effectively
Friendly and professional telephone manner
Ability to work unsupervised in a professional manner
Demonstrate understanding of patient confidentiality

Skills

Essential criteria

Working knowledge of Computer systems

Desirable criteria

Knowledge of case note tracking policy and procedure
Knowledge of Winscribe dictation system
Working knowledge of Lorenzo systems
Supervisory experience within a health care setting
Knowledge of Medical Terminology

Personal Qualities

Essential criteria

• Ability to respond to work as part of a team or on own initiative
• Conscientious and hard working
• Ability to deal with distressing situations
• Tact, diplomacy and resilience
• Proven flexibility
• Ability to adapt to change
• Commitment to personal development and service improvement

Other

Essential criteria

• Friendly and professional manner

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.