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Job summary

Main area
Facilities-Hotel Services
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
230-36777473-TECH-H
Employer
George Eliot Hospital NHS Trust
Employer type
NHS
Site
George Eliot Hospital NHS Trust
Town
Nuneaton
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
12/02/2026 23:59

Employer heading

George Eliot Hospital NHS Trust logo

Monitoring Training Officer

NHS AfC: Band 3

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further 

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel. 

 

Job overview

Monitoring Training Officer

37.5  hours per week

Permanent

Salary: £24,937 - £26,598 per annum

Closing Date: 12th February 2026 

Interview Date: TBC

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day. 

We welcome applications from the Armed Forces Community – get in touch to find out more

#JoinTeamEliot

The role involves monitoring of wards and departmental areas to ensure compliance with the National Standards of Cleanliness for Healthcare environments, using an electronic auditing system  to ensure that hygiene standards are always maintained. 

Unfortunately, we do not provide sponsorship for this role.

Main duties of the job

Domestic Services

  • Training staff to clean to the National Standards of Cleanliness for Healthcare
  • Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate using an electronic system
  • Produce an action plan for our nursing, estate and domestic staff with any shortfalls in cleaning standards with appropriate targets highlighted.
  • If any maintenance/nursing/equipment issues found raise with relevant department
  • Spot checks to ensure cleanliness issue have been rectified within the agreed timeframe.
  • Results spread sheet to be updated to the Hotel Services Manager on a weekly basis.

Linen Services

  • Participation in quarterly and annual stock take of staff uniforms.
  • Monitoring of the Contracted Linen Supplier to ensure compliance with specification. 

Catering

  • Participating in the auditing of Patient Food delivery service from main/ward kitchen to patients these will include quality, temperature, and taste testing.
  • The programme of audits is compiled for the Hotel Services Manager responsible for overseeing Catering.
  • Ensure that any breach in standards is reported promptly to your line Manager.
  • Liaise with catering staff and take appropriate action to advise, resolve and rectify any shortfalls as necessary.
  • Responsibility of associated work streams within the Hotel Services Department.

Working for our organisation

Here at George Eliot our vision to excel at patient care’  takes centre stage.  An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do.  Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits:  On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, on-site discounted gym, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking. 

Detailed job description and main responsibilities

  •  Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate using an electronic system
  • Produce an action plan for our nursing, estate and domestic staff with any shortfalls in cleaning standards with appropriate targets highlighted.
  • If any maintenance/nursing/equipment issues found raise with relevant department
  • Spot checks to ensure cleanliness issue have been rectified within the agreed timeframe.
  • Results spread sheet to be updated to the Hotel Services Manager on a weekly basis.
  • Participation in quarterly and annual stock take of staff uniforms.
  • Monitoring of the Contracted Linen Supplier to ensure compliance with specification.
  • Participating in the auditing of Patient Food delivery service from main/ward kitchen to patients these will include quality, temperature, and taste testing.
  • The programme of audits is compiled for the Hotel Services Manager responsible for overseeing Catering.
  • Ensure that any breach in standards is reported promptly to your line Manager.
  • Liaise with catering staff and take appropriate action to advise, resolve and rectify any shortfalls as necessary.
  • Responsibility of associated work streams within the Hotel Services Department.
  • Production of all audit results in a timely manner
  • Answering of telephones and taking of messages for colleagues when appropriate
  • Participation in the Patient Led Assessments for the Care Environment (PLACE) annual programme and other Government lead initiatives.
  • Assist with processing of invoices for all sections under Hotel Services Department
  • To undertake competency training of new starters in both the catering, ward hosts and cleaning functions.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Qualification(s) and Professional Training

Essential criteria
  • Good standard of education
  • Communications and customer relations skills
  • Professional qualification
  • NVQ level 3 in Customer Service or equivalent experience
  • Working knowledge of Word and Excel

Experience and Knowledge

Desirable criteria
  • Experience of monitoring/auditing of standards and procedures
  • Experience gained preferably within the NHS of training staff.

Skills and Abilities

Essential criteria
  • Good verbal communication skills
  • Good Organisational skills
  • Ability to plan workload and work under pressure
  • Good working knowledge of confidentiality
  • Computer keyboard skills
  • Able to deal, liaise and communicate with all levels of staff
Desirable criteria
  • Knowledge of departmental/staffing structures within NHS

Personal Qualities

Essential criteria
  • Articulate and polite
  • Responsible and reliable
  • Co-operative and flexible
  • Able to rationalise and deal with moderate issues/problems.
  • Good Organisational skills

Other

Essential criteria
  • Passes occupational screening.
  • Willingness to work additional hours if required.
  • Willingness to work weekends if required.
  • Car Driver

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyAge positiveAge-Friendly Employer PledgeCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.CTP The Ministry of Defence partnering with Right ManagementDisability confident employerStep into healthPride In VeteransCycle to Work

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Ann O'Brien
Job title
Hotel Services Manager
Email address
[email protected]
Telephone number
07786960627
Additional information

Monday to Friday 9.00-17.00

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