Job summary
- Main area
- Medicine
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 25 hours per week (Monday-Friday)
- Job ref
- 230-35336920-PCD-A
- Employer
- George Eliot Hospital NHS Trust
- Employer type
- NHS
- Site
- George Eliot Hospital
- Town
- Nuneaton
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 07/08/2026 23:59
Employer heading
Outpatients Administration Clerk
NHS AfC: Band 2
George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.
The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.
Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.
Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.
We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further
We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.
Job overview
**PLEASE NOTE: This role is not eligible for current or future visa sponsorship**
Outpatients Administration Clerk
25 hours per week (Monday-Friday)
Permanent
Salary: £25,272 per annum
Closing Date: Friday 7th August 2026
Interview Date: Monday 24th August 2026
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community – get in touch to find out more
#JoinTeamEliot
Main duties of the job
To provide a specialised, comprehensive and confidential administration service, for the Medicine Planned Team in accordance with trust and national standards.
Working for our organisation
Here at George Eliot our vision to ‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme – find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme
Detailed job description and main responsibilities
- Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
- Book all new, follow-up and elective appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
- Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
- To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
- To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
- To continually contribute to patient and business improvement Agendas. This will require undertaking any project work as directed including obtaining information using current systems and share ideas for potential service improvement.
- To assist with the implementation and maintain an efficient office management system/procedure to enable the Department to optimise their standards of service.
- Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
- Registration of internal referrals.
- Management of e-referrals on the Electronic Referral Service (eRs) ensuring any ASI are not exceeding 2 weeks.
- Booking of all patient appointments in line with Trust and National targets.
- Contacting patients for short notice appointments aiding clinic utilisation.
- Managing the external Outpatient letter system.
- Managing the NHS mailbox for IPTs.
- Referral verification (chasing missing referrals).
- Contacting patients to inform them of short notice clinic cancellations / reschedules.
- To cancel, re-appoint and reschedule patient’s appointments at patient or Consultant request.
- Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately.
- To prepare all necessary documentation and/or paperwork for clinics including checking the Portal and Lorenzo are correct.
- To correct any operator errors within Lorenzo following protocol.
- To ensure that Consultants are aware of any patients who DNA’d clinic appointment and undertake action as required.
- To open and sort Outpatients post daily and to take appropriate action.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person specification
Experience and Knowledge
Essential criteria
- 1 years general office experience
- Ability to work under pressure to meet required deadlines
- The ability to deal with more than one situation at a time
Qualification(s) and Professional Training
Essential criteria
- Good Keyboard Skills
Skills and Abilities
Essential criteria
- Good Communication Skills
- Enthusiastic and Motivated
- Ability to have positive working relationships
- Good organisation skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kayleigh Harper-Dedman
- Job title
- Patient Administration Manager
- Email address
- [email protected]
- Telephone number
- 02476 865 279
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