Detailed job description and main responsibilities

Provide advice to managers and staff on all payroll queries which may be complex and sensitive in a prompt and confidential manner ensuring best practice and compliance with Trust standards.

Ensure that ESR is accurately updated with new starters, leavers and changes and to assist E- Rostering to ensure staffing is up to date and accurately reflected.

To work closely with the Pension Support Services Provider to promote events to maximise take-up and facilitate regular discussions around programme content based on Trust demands.

To identify any Trust training requirements and/or procedural changes to minimise internal payroll errors.

Ensure effective liaison and communication is maintained, utilising all available communication methods as required including written responses, (routine, ad-hoc and complex), e-mail, telephone, personal representation, meetings, written and verbal reports. 

To confidently deliver and facilitate training to upskill colleagues across the Trust on processes and systems

Utilise internal communication and social media channels to inform and update staff and managers of key information or changes to processes

Create Standard Operating Processes (SOPs) and policies relevant to area of work and seek appropriate approvals as necessary; contributing to other departmental policies as applicable.

Work with People and Workforce teams to provide information to assist with investigations and queries raised by managers and staff

Work closely with Finance to maintain cost controls and maintain a streamlined payroll service

To understand and utilise the Trust systems in detail and provide coaching, development and support to staff and managers across the Trust to improve understanding and utilisation of systems, including ESR

Work alongside the Payroll and Systems Manager to support and implement service improvements to improve Trust payroll and systems usage and the overall user experience

Maintain accurate records and carry out regular audits on processes being used within the Trust

Attend internal and external training workshops and meetings to remain updated and informed about trust payroll and systems

Ensure all systems, processes, policies and practices are compliant with best practice, NHS Employers guidance and requirements outlined by legislation. Make recommendations on policy development and improvement where necessary.

Provide line management and pastoral support to colleagues

Be an advocate for People and Workforce across the organisation taking part in promoting the team, its purpose and importance across a number of stakeholders inside and outside the Trust.

Represent the Trust at Operational Payroll meetings with the payroll provider; addressing and raising any concerns as necessary.

To participate in appraisals and personal development plans and work to achieve agreed set objectives.

To participate in appropriate training and development activities

To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.

 Develop and maintain effective working relationships with staff, managers and directors in order to provide appropriate support in relation to payroll services

Be a contact for managers and staff for advice and guidance on terms and conditions relating to agenda for change and medical and dental terms and conditions, HR policy and the administration processes that support.

 Be the main Contact between payroll and the Trust

Work closely with Finance colleagues to ensure streamlined payroll service

Develop and maintain relationships with other Trusts, and Workforce Information teams

Be an advocate for Workforce Information across the organisation taking part in promoting the team, its purpose and importance across a number of stakeholders inside and outside the Trust