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Job summary

Main area
Outpatients
Grade
2
Contract
Permanent
Hours
Full time - 37.5 hours per week (5 x 7.5)
Job ref
218-NM-B2-7885876
Employer
University Hospitals Coventry and Warwickshire NHS Trust
Employer type
NHS
Site
Hospital of St Cross
Town
Rugby
Salary
£25,272 per annum
Salary period
Yearly
Closing
12/04/2026 23:59
Interview date
21/04/2026

Employer heading

University Hospitals Coventry and Warwickshire NHS Trust logo

Receptionist

2

Job overview

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the reception in accordance with departmental and Trust guidelines, policies or procedures. To effectively communicate related information and advice regarding the reception in order to enable the multi-disciplinary team to achieve operational excellence.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

  1.  Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
  2.  Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.
  3.  Keep up-to-date and accurate accounts on computer system of all attendances making any alterations necessary, e.g. Changes of patient’s name and address, etc.
  4.  Track notes in and out of the department on computer system.
  5.  Implement and maintain manual and electronic information and filing systems. 

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

  • Booking ambulance patients in and back out through the Patient Transport Services.
  • Booking interpreters required for future appointments through the Language Line service.
  • Liaise with internal and external areas to ensure that all health records, referrals and relevant documentation are available and prepared for clinic, to enable all planned patient appointments to take place.
  • Distribute referrals to appropriate consultant for prioritisation; facilitate the booking process in accordance with local and national targets.  To notify patients of their appointments and reschedule as required.
  • Undertake any other tasks relevant to the post as required in accordance with the grade and nature of the post.
  • Support new team members by demonstrating and explaining routine dept practices and procedures.
  • Provide appropriate cover in the absence of other members of the team.

For further details of the role please see the attached job description. 

 

Person specification

Qualifications

Essential criteria
  • See supporting documents

Experience

Essential criteria
  • See supporting documents
Desirable criteria
  • See supporting documents

Knowledge

Essential criteria
  • See supporting documents

Skills

Essential criteria
  • See supporting documents
Desirable criteria
  • See supporting documents

Commitment to Trust Values and Behaviours

Essential criteria
  • See supporting documents

Employer certification / accreditation badges

No smoking policyAge positiveDisability confident leaderImproving working livesArmed Forces Covenant (Silver Award)Pathway to excellenceCare quality commission - GoodPregnancy Loss PledgeHeart Charter

Applicant requirements

You must have appropriate UK professional registration.

Application numbers

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Documents to download

Apply online now

Further details / informal visits contact

Name
Emily Levantini
Job title
Administration Manager
Email address
[email protected]
Telephone number
01788663488
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