Job summary
- Main area
- Administration
- Grade
- NLH: NLH 4
- Contract
- Permanent
- Hours
- Part time - 20 hours per week (To be negotiated)
- Job ref
- 203-SWFTCS152
- Employer
- SWFT Clinical Services Ltd
- Employer type
- NHS
- Site
- Grafton Suit
- Town
- Stratford Upon Avon
- Salary
- £24,168 Pro rata
- Salary period
- Yearly
- Closing
- 18/06/2025 23:59
Employer heading
Receptionist - Grafton Suit
NLH: NLH 4
Job overview
As our Receptionist you will be the friendly and professional face of the Grafton Suit, providing Private Healthcare at Stratford Hospital part of South Warwickshire Foundation Trust. You role will be to provide seamless experience for patients and clinical staff alike. Your role will be to work closely with the Business Manager and the Head of Clinical Operations to support the patients journey from initial query onwards. You will also support with the financial processes to ensure a we provide a gold standard service to our clientele.
Main duties of the job
The Grafton Suit (Private Patients) at Stratford Hospital is looking for a Reception staff members for 20 hours per week to join our team of skilled nurses and surgeons providing private health care. The post holder/s will work alongside the Business Manager to ensure seamless delivery of patient care and robust administration.
At present we are looking the post holder to cover the following:
Monday 8.30am to 5pm
Tuesday 1pm to 5pm
Thursday or Friday 8.30am to 5pm
Working for our organisation
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.
Subject to the Company and individual’s performance, an annual discretionary bonus will be awarded.
There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.
A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.
Where is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.
Detailed job description and main responsibilities
The job description outlines the key duties expected to be performed in this role, however as the role evolves over time other duties may be added to the below, this will always be in discussion and agreement between the post holder and the management team.
Greet and welcome all visitors. Escort patients to other areas as required.
Provide a high quality first point of contact for the unit to all patients and callers, in person, by telephone and email.
Receive appointment requests on behalf of consultants, and action as per departmental policy
Maintain Consultants Electronic Diary
Provide an administrative service to visiting consultants, printing and photocopying as needed
Ensure all patient lists are fully updated onto the Patient Administration System, including any changes and on-the-day amendments, communication these where necessary as per agreed process
Proactively seek and complete any missing information from referral/clinic lists prior to patient appointment
Prepare note sets for patients, ensuring all relevant information is correct, assembled and appropriately labelled
Responsible for monitoring the telephone in terms of voicemail, processing according to guidelines and ensure outgoing messages are correct.
Produce invoices following departmental financial criteria. Take payments both in person and via the telephone, processing as per guidelines.
Maintain a high level of communication between patients, consultants, colleagues and the wider team as required.
Assist the PPU’s marketing strategies by supporting the arrangement and facilitation of events as required
Monitor and ensure that reception area is kept stocked, clean and tidy and projects a professional business image as required by the suite.
Maintain accurate stock levels of all stationery and forms used within the Suite.
Process bookings when required as per guidelines.
Person specification
Qualifications
Essential criteria
- Minimum 5 GCSE’s grades A* - C / 9-4 or equivalent to include Maths and English
Experience
Essential criteria
- Experience working in a reception environment
- Experience working in customer services/ public facing roles
- Experience using a database in your current role (full training is available)
Skills
Essential criteria
- Excellent communication (oral and written) and interpersonal skills
- Excellent keyboard and computer skills
Desirable criteria
- Some knowledge of Medical Terminology
Personal Qualities
Essential criteria
- An understanding, acceptance and adherence to the need for strict confidentiality
- A demonstrable commitment to professional development
- Ability to use own judgement, resourcefulness and common sense
- Ability to listen and empathise
- Good time management
- Confident, reliable and self-reliant
- Positive attitude to change and a proactive approach but also pragmatic and realistic
- Ability to work as part of an integrated multi-skilled team
- Methodical and organised
Documents to download
Further details / informal visits contact
- Name
- Jana Lloyd
- Job title
- Head of Clinical Operations
- Email address
- [email protected]
- Telephone number
- 07435177351
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