Job summary
- Main area
- Radiology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 203-SS1131
- Employer
- South Warwickshire University NHS Foundation Trust
- Employer type
- NHS
- Site
- Stratford Hospital
- Town
- Stratford upon Avon
- Salary
- £24,465 Pro rata
- Salary period
- Yearly
- Closing
- 07/08/2025 23:59
Employer heading
Radiology Receptionist
Band 2
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust currently have limited availability of car parking spaces, as such are operating a waiting list for new starters joining the organisation.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Job overview
Radiology Receptionist Stratford Hospital CDC
15 hours per week. Monday to Friday 5.00 pm – 8.00pm
We are a dedicated friendly team in Radiology providing a service for a range of diagnostic examinations including MRI, CT and Ultrasound scans.
We are looking for a confident efficient individual who can multitask and work under pressure. Do you have an excellent telephone manner and enjoy meeting and greeting patients.
No two days would be the same covering reception at Stratford hospital.
You would be dealing with patient’s queries and liaising with scanning staff and clinical staff to provide an excellent service for our department.
You would primarily be working in our Stratford CDC department. Full training will be given to the successful candidate. If you feel you would thrive in this very busy environment we would like to hear from you.
To arrange a visit to our department or for further information please contact Debbie Darby on 01926 495321 ext 4296 or via email to [email protected]
Main duties of the job
To meet and receive all customers into any of the reception areas covered by the radiology department, including the checking-in of booked patients for their diagnostic examinations, and the safe and tidy keeping of the radiology waiting area.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Detailed job description and main responsibilities
Reception responsibilities
To meet and receive all customers into the radiology department and advise appropriate radiology staff of their arrival.
To receive and check in on the RIS database all patients scheduled for diagnostic examinations.
To receive and enter examination requests onto the RIS database for all patients referred to the Trust from GP surgeries, A&E, Out-patients and Ward patients.
To acknowledge all radiological examination requests including postal referrals onto the RIS database and mark with breach date calculated at 6 weeks from date received in the department.
To follow the clerical processes for weekend working as outlined by the department.
To be responsible for the distribution of departmental post.
To advise patients who attend through the Booked Admissions Programme of procedure and liaise with the appropriate booking clerk.
To support patients/careers when they are distressed involving the professional team members when required.
To advise patients/carers of current waits times.
To liaise with ambulance control for patient return journeys.
To be responsible for the safe and tidy waiting room environment
General responsibilities
To check and register all new postal referrals using Lorenzo.
To deal with telephone enquiries from out-patient nurses and other Trust staff.
To operate, input and retrieve data using the radiology RIS database, Trust PAS system, and e-mail application.
Individual security of call-centre office and department, using security alarm system.
To provide short-term cover for colleagues during periods of leave.
Development responsibilities
To undertake training as necessary.
To assist in the development of team colleagues.
To participate in appraisals and personal reviews and work to achieve set objectives.
To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
Policies/Complaints/H&S
To ensure that all staff consciously review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care.
To ensure that all Trust standards are maintained and monitored to improve the quality of care to all whom come into contact with services provided by South Warwickshire General Hospitals NHS Trust.
Every employee has a duty to take reasonable care of the health and safety of him/herself and of other persons who may be affected by his/her acts or omissions at work and cooperate with the Trust to ensure that statutory and Trust regulations are compiled with.
Person specification
Qualifications
Essential criteria
- Good general education
Desirable criteria
- Keyboard qualification
- NVQ II in Admin or Customer Care
Experience
Essential criteria
- Experience in admin or customer care environment
Skills
Essential criteria
- Basic computer knowledge and operation
- Experience of typing and data entry
- Excellent communication skills
- Ability to advise patients
- Ability to communicate clearly in written and spoken English.
- Ability to produce accurate work
- Ability to work with minimal supervision following training
Desirable criteria
- Ability to use booking and IT systems
- Experience of hospital information systems
- Experience of dealing with a variety of people
- Previous reception experience
- Experience dealing with a wide range of people
Personal Qualities
Essential criteria
- Essential to be flexible, polite and friendly
- Experience of working in the NHS
- Calm under pressure
- Ability to empathise with patients
Desirable criteria
- Experience of working in a pressurised environment
Other
Essential criteria
- Ability to work in independently
- Weekend working
- Able to work a variety of hours.
- Flexible approach to working hours to cover colleagues Annual leave, sick leave etc.
Desirable criteria
- Independent means of transport
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Deborah Darby
- Job title
- Admin Manager
- Email address
- [email protected]
List jobs with South Warwickshire University NHS Foundation Trust in Allied Health Professions or all sectors