Job summary
- Main area
- Administrative and Clerical
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: Tuesday - Friday, 9am-5pm
- Hours
- Part time - 30 hours per week (Tuesday-Friday 9am-5pm)
- Job ref
- 444-7565493-MH
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Aspen Centre
- Town
- Warwick
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 09/11/2025 23:59
Employer heading
Band 3 Eating Disorders Team Secretary
NHS AfC: Band 3
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
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Job overview
The Aspen Centre is a standalone Eating Disorders unit providing in-patient and out-patient care.
Team Secretary to support the clinical team - Band 3 Permanent - 30 hours per week.
Main duties of the job
Working alongside your admin colleagues, you will provide comprehensive administrative and secretarial services to our clinical and medical teams. You will be required to produce accurate letters and reports via our digital dictation system (Bighand), correspond effectively via e-mail communications, process referrals and provide administrative support to the MDT.
Using our electronic patient record system (Carenotes) you will need to produce accurate data inputting as well as scan, print and upload various correspondence.
Being able to demonstrate empathy and maintain confidentiality is also essential, as you will be required to answer complex telephone queries, where you will need to respond professionally to enquiries both internally and externally and possess the ability to exercise judgement and problem solve quickly.
You will be supporting our Medical Secretaries with providing cover in their absence, as well as working flexibly with your admin colleagues, to provide cross cover for our reception, where necessary.
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
We’re seeking an experienced secretary, who is organised, friendly, approachable, and self-motivated, to join our small admin team in providing secretarial services to our clinical team within our Eating Disorders Service.
Possessing excellent communication skills both written and verbal is essential, alongside proven secretarial skills and the ability to multitask within a fast-paced environment.
You will need to be a team player and demonstrate sensitivity and confidentiality, due to the nature of our service, with the ability to work autonomously and have a strong work ethic with the flexibility to prioritise a varied workload.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent English and Mathematics
- QCF Business Administration Level 2
- QCF Customer Service Level 2
Knowledge and Skills
Essential criteria
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Good organisation skills and Good time management skills ability to multitask
- Good knowledge and understanding of office procedures
- Understand confidentiality and apply the principles in every day working practice
- Ability to take and transcribe notes of meetings in a timely manner
Experience
Essential criteria
- Experience of working in a busy office / customer care environment
Desirable criteria
- NHS Experience
Personal Attributes
Essential criteria
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kate Wainwright-Young
- Job title
- Senior Admin Lead
- Email address
- [email protected]
- Telephone number
- 0300 303 3664
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