Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Administrative & Clerical
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Part time - 30 hours per week (Tuesday - Friday, 9am-5pm)
Job ref
444-8412006-MH
Employer
Coventry and Warwickshire Partnership NHS Trust
Employer type
NHS
Site
St Michael's Hospital
Town
Warwick
Salary
£28,392 - £31,157 pa pro rata
Salary period
Yearly
Closing
19/11/2026 23:59

Employer heading

Coventry and Warwickshire Partnership NHS Trust logo

Band 4 Medical Secretary

NHS AfC: Band 4

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services

‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’

Armed Forces Community welcome to apply.

PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.

Use of AI when writing Job Applications

While AI tools can be helpful in generating ideas and drafting initial versions, they should never be the sole source for writing your job application.  AI cannot truly understand the specific job you’re applying for or what makes you a good fit.  Therefore, it’s crucial to personalise any AI generated content to accurately reflect your skills, experiences and aspirations.  Relying solely on AI to write your application may result in generic, impersonal and potentially inaccurate content.  Always review and refine any AI-generated text to ensure if effectively communicates your experience, skills, accomplishments, and aspirations and demonstrates your suitability for the position.

Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team.   If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.

Candidate Information Pack

Job overview

At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

We are seeking a highly motivated Medical Secretary to join our dedicated team and provide professional administrative support to our medical staff and service users.

You would be supporting Consultants and their Jr Dr's across 3 Inpatient Wards, based in St Michael's Hospital.

We welcome applications from individuals with a passion for delivering excellent customer service, strong organisational skills, and a commitment to supporting high-quality patient care. 

Main duties of the job

  • Delivering a professional and confidential secretarial service to medical staff.
  • Supporting consultants with a variety of administrative tasks, including additional responsibilities such as medical education and teaching commitments.
  • Coordinating medical rotas, meetings, minutes and administrative activities.
  • Liaising with patients, service users, external agencies, and colleagues in a compassionate, respectful, and professional manner.
  • Handling sensitive and confidential information with integrity and discretion.
  • Acting as a key point of contact, resolving queries and using initiative to manage competing priorities.
  • Working closely with fellow Medical Secretaries to provide cross-cover and maintain service continuity.
  • Supporting service improvements and helping to implement positive changes that enhance efficiency and patient experience.
  • Support the Senior Admin Lead in coordinating workloads and ensuring efficient administrative processes. Supervise and support, Band 2 and Band 3 administrative staff. Work collaboratively with the Senior Admin Lead and Admin Team Coordinator to deliver a comprehensive and effective administrative service.

Working for our organisation

Candidate Information Pack Dec 24

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

  • generous annual leave entitlement which increases during your time with us
  •  excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
  • salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
  • discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
  • wellbeing support, including an in-house counselling service, external helpline and more
  • staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect. 

 

Detailed job description and main responsibilities

The Medical Secretary will provide a professional, confidential, and comprehensive secretarial service to consultants, junior medical staff, and their teams. 

Working independently and using their own initiative, the post holder will manage a varied workload, respond professionally to enquiries, and ensure deadlines are met. They will support consultants with a range of administrative tasks, including those undertaking additional responsibilities such as teaching and medical education.

The post holder will work closely with the Senior Admin Lead to coordinate administrative workloads, supervise and appraise Band 2 and 3 administrative staff, and support the delivery of an efficient, high-quality administrative service. They will also work collaboratively with colleagues to provide cross-cover, contribute to service improvements, and ensure the smooth running of administrative and reception functions.

The successful candidate will be highly organised, adaptable, and committed to maintaining confidentiality while delivering excellent patient and staff support.

Person specification

Qualifications

Essential criteria
  • Good General Education (eg. GCSE English and Maths 4-9)
  • QCF Business Administration Level 3
  • QCF Customer Service Level 3
  • QCF Team Leading Level 2 / First Line Management Level 3

Experience

Essential criteria
  • Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
  • Experience of using Trust IT systems
  • Experience of working in a busy office / customer care environment
  • Experience of working in Healthcare
  • Experience of working in a supervisory role and delegating work
  • Medical secretarial experience

Knowledge

Essential criteria
  • Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Ability to take and transcribe notes of meetings in a timely manner
  • Ability to establish and maintain relevant recording and information systems
  • Understand confidentiality and apply the principles in every day working practice
  • Knowledge of medical terminology

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyMindful employer.  Being positive about mental health.Defence Employer Recognition Scheme (ERS) - Gold

Application numbers

This vacancy may close early as it may attract high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sasha Rai
Job title
Senior Admin Lead
Email address
[email protected]
Telephone number
0300 303 3664
Apply online nowAlert me to similar vacancies