Job summary
- Main area
- CAMHS Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 9am to 5pm)
- Job ref
- 285-3902-CYPF
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- CAMHS SPA
- Town
- Bloxwich
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 03/11/2025 08:00
Employer heading

Administration Assistant - CAMHS Single Point of Access - Band 2
NHS AfC: Band 2
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the Black Country we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- Mental health services for children and young people
- Community healthcare services for children, young people and families in Dudley
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.
We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk.
Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.
Job overview
An exciting opportunity has arisen for an administration assistant to join our diverse and dedicated CAMHS Single Point of Access Team. The post holder will contribute to the provision of a comprehensive administrative and clerical service for specialist mental health services for children and adolescents in the Black Country.
Main duties of the job
- 1. Act as a point of reference for incoming telephone queries, taking appropriate action personally or redirecting as necessary.
- 2. Carry out general administrative and clerical functions including photocopying, filing paper and electronically as required.
- 3. Process the client referral system and associated paperwork in accordance with departmental systems.
- 4. Maintain effective and efficient departmental systems and office procedures including adequate supplies of departmental forms/leaflets and stationery requirements.
- 5. Process incoming/outgoing post, taking appropriate action as necessary.
- 6. Undertake the administrative tasks of ordering of supplies and services including the submission of works tickets and urgent requests for maintenance/estates, where appropriate under the direction of the Line Manager.
- 7. Relay messages as requested.
- 8. To use and maintain current systems relying on information technology and to assist with the implementation and development of new systems and information technology. This will include word processing skills and the use of other software where appropriate.
- 9. To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality service.
- 10. This job description may be subject to change, according to service needs, in consultation with the post holder.
Working for our organisation
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide:
· Adult and older adult mental health services
· Specialist learning disability services
· CAMHS
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.
Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
As a public body, we are accountable to the people we serve. The Trust Board is responsible for determining the strategy and overall direction of the Trust in an open, honest, and transparent manner.
Detailed job description and main responsibilities
Please find the detailed job description and person specification for this role on the document attached to this vacancy.
Person specification
Experience
Essential criteria
- Minimum 5 GCSEs and office experience
Desirable criteria
- NHS experience
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Grace Bird
- Job title
- Service Manager and Clinical Lead
- Email address
- [email protected]
- Telephone number
- 0121 612 6620
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