Job summary
- Main area
- B3 Team Administrator
- Grade
- 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 285-0814-CYPF
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- The Elms Health Centre
- Town
- Halesowen
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 08/10/2025 23:59
Employer heading

Team Administrator
3
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- Mental health services for children and young people
- Community healthcare services for children, young people and families in Dudley
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.
We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk.
Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.
Job overview
Vacancy for a Team Administrator
Band 3, 37.5 Hours per week
The postholder will work across the Black Country however can be based in a locality of their preference (Sandwell, Wolverhampton, Dudley or Walsall).
The postholder will be expected to work both in base and from home at times when mutually agreed with the Admin Team Lead.
The Black Country Educational Mental Health Support Team (Reflexions) is predominately a CBT informed service delivering low to moderate support to children and young people in the educational settings across the Black Country. We currently work with nearly 300 settings and service delivery continues to expand and develop to respond appropriately to the needs of our population.
Main duties of the job
We are looking for an experienced and enthusiastic Team Administrator with proven skills to complement our existing administrative team to work as part of this busy and developing team. You will need to provide an efficient, effective, professional and confidential secretarial service to our large team of clinicians across the Black Country working together with the locality administrators and senior leadership team. You will be expected to provide diary management, such as booking appointments and to maintain records, both paper and electronic, in accordance with Trust policy. We would also welcome someone with promotional skills especially as we develop our social media channels and website for the service.
Working for our organisation
You will work closely with all four teams across the Black Country service to ensure continuity of administration support and mutual assistance within the service. It will be expected that the post holder will be able to think on their feet, provide flexible cover for service opening hours and able to cover times of absence such as holidays and sick leave. The postholder will have a general workload which will allow for cover to be provided across the administration team as and when it required.
The work will be interesting and varied and you will be required to have excellent demonstrable administrative skills, be confident and assertive and be able to work autonomously using your own initiative. You should be a competent typist and have a good knowledge of Excel as the development of spreadsheets are required.
Detailed job description and main responsibilities
Duties will include:
1. Typing of service user correspondence
2. Development & maintenance of databases
3. Support for leadership team as required
4. Support for administrative team including cover for processing of referrals and locality administration tasks
5. Arrangement of meetings and team days
6. Development of social media channels and website
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability and community healthcare services for the population of the Black Country.
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.
Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.
For additional informal regarding the post please contact Zoe Gilbert, Service Manager on [email protected]
Person specification
Qualifications
Essential criteria
- RSA II/OCR or other computing qualification or equivalent experience
- GCSE English Grade C or above or equivalent qualification
- Excellent planning and organising skills
- Excellent word processing skills including accurate and speedy typing and audio typing
- Experience of providing administration support to a team of staff including senior managers or dedicated support to a senior member of staff
Desirable criteria
- NVQ3 in Business Administration or equivalent qualification
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Zoe Gilbert
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07795014296
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