Job summary
- Main area
- Band 3 Administrator
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Job share - 18.75 hours per week (Mon to Wed am Wed pm to Fri)
- Job ref
- 285-1927-MH
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Whiteheath M/C
- Town
- Oldbury
- Salary
- £24,625 - £25,674 pro rota
- Salary period
- Yearly
- Closing
- 15/08/2025 23:59
Employer heading

Admin
NHS AfC: Band 3
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- Mental health services for children and young people
- Community healthcare services for children, young people and families in Dudley
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.
We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk.
Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.
Job overview
2x 18.75 hrs
1 Monday 7.5 hrs 9-5
Tuesday 7.5hrs 9.5
Wed 3.75hrs 9-1
2 Wed 3.75 1-5
Thurs 7.5hrs 9-5
Fri 7-5hrs 9-5
Working as an admin team for Sandwell Talking therapies
Main duties of the job
Person Specification
Job Title: ADMINISTRATION OFFICER
Band: 3
Department: SANDWELL HEALTHY MINDS
All candidates will be considered on their ability to meet the requirements of this
person specification.
E = Essential criterion for the role D = Desirable criterion for the role.
Attributes/Skills Key Requirements Criteria
(E/D)
Education/
Qualifications
5 GCSE level A-C including English and Maths and/or
numeracy and literacy level 2 as a minimum
requirement
NVQ / Key Skills Level 2 in Business Administration /
Customer Service
E
D
Experience Effective Oral and written communication skills
Experience of working within Health Care Environment
Experience of working within a Team
E
D
D
Knowledge Working knowledge of computer software (MS
Office/Excel)
Knowledge of Database systems
Experience in using a wide range of office equipment
Working for our organisation
Person specification – ADMINISTRATION OFFICER - BAND 3
Skills/Personal
qualities
Able to work under supervision and to support
colleagues
Ability to work in a team
Excellent Customer Care skills including dealing with
emotional situations/people
Excellent interpersonal skills
Able to work on own initiative
Organisational skills
Flexible and adaptable
E
Trust
Behaviours
Be compassionate, empathetic and caring to everyone
Enable yourself and others to act with confidence and
authority in order to achieve the best outcome for
everyone
Work with others. Be inclusive by understanding and
valuing others to achieve the best results for everyone
and everything we do
Act with transparency and honesty; respect and value
others to do the right thing at the right time for
everyone
Detailed job description and main responsibilities
Administration experience in an office environment
Prioritisation and Organisational skills
Word - letters/memos/reports
Excel - spreadsheets
Access - database
PowerPoint - presentations
Internet - research
Outlook - e-mail
Bespoke - PCMis / RiO / e-series
Person specification
Experience
Essential criteria
- qualifications
Desirable criteria
- Experience
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Tracy Williams
- Job title
- Admin Team Manager
- Telephone number
- 0121 612 6650
- Additional information
Jane Taylor
Natalie Tolley
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