Job summary
- Main area
- Learning Disabilities
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 12 months (Contract ends 12 months from start date)
- Hours
- Part time - 15 hours per week (2 days per week - Wednesday & Thursday, 9am-5pm)
- Job ref
- 285-8684-LD
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- The Ridge Hill Centre
- Town
- Stourbridge
- Salary
- £24,465 pro rata
- Salary period
- Yearly
- Closing
- 14/04/2026 23:59
Employer heading
Receptionist / Administration Assistant
NHS AfC: Band 2
Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton, and we’re hiring people who want to shape what comes next.
Formed on 1 April 2020 through the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust, we’re now focused on the future with a new Trust Strategy and our Best for the Black Country programme.
What we do
· Adult and older adult mental health
· Children and young people’s mental health
· Specialist learning disability services
· Community healthcare for children, young people and families in Dudley
Why join now
· We’ve got real momentum right now. New strategy, clear priorities and our Best for the Black Country work mean things are moving in the right way, fast.
· Our values aren’t just posters. People are genuinely compassionate, take responsibility, treat you with respect and help you feel confident and empowered.
· You’ll be looked after. Flexible working, family-friendly policies, supportive teams, proper wellbeing support and chances to learn with coaching and development.
· There’s room to grow. Loads of services to explore and real space to try ideas and be heard.
· It’s a good place to live. Friendly diverse communities, easy transport, good schools and colleges, shopping, food, lots to do, plenty of green space and a lower cost of living than many other city regions.
What it’s like to work here
You’ll join friendly, skilled teams who look out for each other. We plan together, share caseload pressures, and celebrate wins. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate. You’ll have space to do good work, speak up, and see the difference you make.
Who we are
We’re 4,000+ colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you’re excited about the role but don’t tick every box, please apply. We value potential and transferable experience.
Job overview
You will be welcoming visitors to The Ridge Hill Centre and assisting the existing team in providing a comprehensive administration service.
Main duties of the job
- Good listening and communication skills
- Friendly and approachable
- Attention to details and awareness of confidentiality
- Professional attitude
- Administration experience
Working for our organisation
The Ridge Hill Centre is a pleasant place to work. The admin team are a friendly, knowledgeable and cohesive team, with a welcoming and helpful attitude.
Detailed job description and main responsibilities
- Taking and redirecting calls
- Welcoming and directing service users, visitors and contractors
- Processing SPOR referrals
- Receiving post and deliveries
- Placing orders
- Performing administration duties to assist the admin team
Person specification
essential
Essential criteria
- Administration experience, preferably NHS
- excellent verbal, written and customer service skills
- Team player
- Administration qualifications
- Good punctuality and attendance
Desirable criteria
- Experience of using Rio
Documents to download
Further details / informal visits contact
- Name
- Michelle Leighton
- Job title
- Administration Team Leader
- Email address
- [email protected]
- Telephone number
- 01384 324700
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