Job summary
- Main area
- Impatient Mental Health
- Grade
- NHS AfC: Band 3
- Contract
- 6 months (6 months fixed term)
- Hours
- Full time - 37.5 hours per week (9.00-17.00hrs - Monday to Friday excluding Bank Holidays)
- Job ref
- 285-0631-MH
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Dorothy Pattison Hospital
- Town
- Walsall
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 29/08/2025 23:59
Employer heading

Team Administrator
NHS AfC: Band 3
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- Mental health services for children and young people
- Community healthcare services for children, young people and families in Dudley
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.
We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk.
Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.
Job overview
To provide an efficient, effective, professional and confidential administrative and secretarial service to the team. The post holder will provide comprehensive secretarial and administrative support to the team, including diary management, maintaining records, both paper and electronic, in accordance with Trust policy. The post holder will need to be able to work to tight deadlines.
Main duties of the job
To work closely with other administrative staff to ensure continuity of administration support and mutual assistance within the service. It will be expected that the post holder will need to provide cover for the team members in times of absence such as annual leave and sickness and additionally where the workload of the team requires it.
Working for our organisation
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, following the merger of Black Country Partnership NHS Foundation Trust (covering Wolverhampton and Sandwell) and Dudley and Walsall Mental Health Partnership NHS Trust. Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability and community healthcare services for the population of the Black Country. We are a new trust who are dedicated to innovating the care of those within our services ensuring that we continue to learn and grow.
We are currently successfully combining resources, strategies and a talented workforce to enable us to deliver a wider variety of outstanding services that are based on best practice and are continually improving. We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.
We look forward to meeting you and hopefully welcoming you into this new exciting and dynamic trust.
Detailed job description and main responsibilities
- To be a point of contact with the team.
- Use initiative when dealing with patient enquiries, face to face, email and by telephone.
- Effectively communicate issues to relevant parties.
- Use initiative when dealing with patient enquiries to analyse and resolve problems.
- To prioritise own workload to ensure that all administrative activities are executed with maximum efficiency and effectiveness, with particular emphasis upon accuracy and timeliness.
- Undertake a full range of secretarial and administrative duties, including preparation of correspondence, reports etc using a wide range of software packages.
- To co-ordinate electronic diaries for the team. To support the team in effective clinic management, arranging and rescheduling appointments, to ensure that patients receive an efficient administrative service in respect of their care.
- To ensure appointments are entered onto the Trust’s clinical data system and appointment letters are attached electronically.
- To liaise with other professionals on behalf of the team to process referrals.
- Attendance at meetings as required and to take minutes/action notes.
- To order stationery and other consumables.
- Maintain secure up to date filing systems for clinical notes and the management of documentation to ensure that an effective bring forward and retrieval system is in place.
- Sort and process incoming post and ensure that urgent matters are dealt with appropriately.
- Provide and receive routine information requiring tact or persuasive skills. Communicates work procedures within own team and with other departments. Dealing with queries from anxious parents and visitors.
- Attend administrative team meetings and take minutes as required.
- To take part in a Personal Development Review and attend mandatory training and any other training courses relevant to the post.
Person specification
GCSE English Grade C or above or equivalent qualification
Essential criteria
- Achieved Grade
Previous experience of working within the NHS involving staff from other departments/organisations
Desirable criteria
- Years Experience
Ability to be adaptive and flexible in response to additional workload
Essential criteria
- Examples
Detailed knowledge of Microsoft Office incWord / Excel / Outlook
Essential criteria
- Previous Experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dane Miller
- Job title
- Unit Manager
- Email address
- [email protected]
- Telephone number
- 07796598987
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