Job summary
- Main area
- Volunteer
- Grade
- N/A
- Contract
- Voluntary
- Hours
- Part time - Please see volunteer role description - Must be available first Tuesday of every month, 2-4pm
- Job ref
- 285-1820-CORP
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Willenhall Chart Centre
- Town
- Willenhall
- Salary
- Voluntary (unpaid)
- Closing
- 28/07/2026 08:00
Employer heading
Group Volunteer - Key Worker Cafe (Willenhall)
N/A
Job overview
Purpose of volunteering role: To support the Key Worker Service with the running of their Key Worker Groups in the Black Country. This is a voluntary role which is unpaid.
· Volunteers must be 18+, live within the Black Country, and be able to travel to Willenhall Chart Centre to support the Key Worker Café, on the first Tuesday of every month, 2-4pm (Travel expenses for bus or car travel will be reimbursed)
· We ask all of our volunteers to support for a longer-term period - a minimum of 6 months or longer. This helps provide stability for staff and service users, and ensures volunteers gain meaningful and valuable experience
Main duties of the job
Overview of Key Worker Service:
Keyworker Cafes are an NHS Keyworker community initiative designed to support individuals with learning disabilities and/or autism (LDA) in the Black Country. Please see more information on Volunteer role description
·
· Examples of how you can help us - this role will involve working alongside paid staff during the monthly café sessions, helping create a friendly, inclusive environment for all participants.
- Encouraging engagement - Help participants feel comfortable joining in, spark conversations, and build confidence within the group. Support with making teas and coffees as part of the social atmosphere.
- Developing activities - assist staff in planning and running engaging therapeutic activities such as arts, crafts, wellbeing exercises.
- Information signposting - Share accessible information about services that may benefit individuals with learning disabilities or autism. Staff will support with sharing useful service information with volunteers, and if a service user requires additional support, the staff team will manage any referrals.
- Community networking - Outside of sessions, help promote the café by connecting with local community centres, organisations, and networks to raise awareness and encourage new participants.
Working for our organisation
Black Country Healthcare is a major provider of NHS mental health services for more than a million people across Dudley, Sandwell, Walsall and Wolverhampton:
Adult and older adult mental health services
- Specialist learning disabilities services
- Mental health services for children and young people
- Community healthcare for children, young people and families in Dudley
We’re proud to be rated Good by the Care Quality Commission, and that many of our staff have won awards for their work.
Detailed job description and main responsibilities
We are looking for volunteers who have these qualities:
-
Organised, punctual and reliable - desirable that volunteers can support for a minimum of 6 months, regularly, to provide stability for the team and themselves.
-
Personable, friendly and welcoming - able to communicate well with patients and staff and build rapport.
-
Good communication skills, compassionate and encouraging
-
Able to follow confidentiality policy and professional boundaries to keep themselves and patients safe.
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Enthusiasm and desire to help improve experiences of patients and improve wellbeing.
-
Basic Computer Skills - Ability to use some digital technology for training and communications - we can support you with this.
Person specification
values
Essential criteria
- Relevant Skills/Experience
- Live within Black Country, within a reasonable travel distance to our sites
Desirable criteria
- Passion for mental health services
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ruby-Jane Jarvis
- Job title
- Volunteer Coordinator
- Email address
- [email protected]
- Telephone number
- 07423687464
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