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Job summary

Main area
Administrative Officer
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
285-0809-MH
Employer
Black Country Healthcare NHS Foundation Trust
Employer type
NHS
Site
44 Pond Lane
Town
Wolverhampton
Salary
£24,071 - £25,674 PA
Salary period
Yearly
Closing
02/06/2025 23:59

Employer heading

Black Country Healthcare NHS Foundation Trust logo

Administrative Officer

NHS AfC: Band 3

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

Across the whole of the region we provide:

  • Adult and older adult mental health services
  • Specialist learning disability services
  • Mental health services for children and young people
  • Community healthcare services for children, young people and families in Dudley

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.

We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk. 

Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.

Job overview

Wolverhampton Talking Therapies offers interventions for Depression and  anxiety disorders. As a service we consistently excel with above average moving to recovery rates, positive client feedback and exceptionally high job satisfaction from our team. We are currently looking to appoint an Administrative Officer to work at Pond Lane to assist the existing team in providing a comprehensive administration service.

Excellent administrative, organisational and communication skills are essential, with the ability to work well under pressure. You must be a team player and able to cope with conflicting demands. You will have the ability to use your own initiative, possess problem solving skills and you must be professional and flexible where required. You must possess excellent attention to detail, have a working knowledge of GDPR and confidentiality, plus the confidence to work efficiently and competently.

If you enjoy a challenge and feel you have the necessary skills to contribute to our friendly team, we would like to hear from you.

For further information, please contact Aimee Warr (Service Manager) on 0800 923 0222.

Main duties of the job

To provide an efficient, effective, professional and confidential administrative and secretarial service to a designated team.  The post-holder will provide comprehensive secretarial and administrative support to the team, including diary management, maintaining records (paper and electronic), in accordance with Trust policy. 

To work closely with other administrative staff to ensure continuity of administration support and mutual assistance within the service. It will be expected that the post holder will need to provide cover for team members in times of absence (such as annual leave, sickness etc.) and additionally where the workload of the Team requires it.

Working for our organisation

Employees will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust’s values.  Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues’ behaviours breach the spirit of Trust values.

Detailed job description and main responsibilities

To provide a welcoming reception at Pond Lane reception including answering the telephone, handling incoming mail, booking interpreters, maintaining records and processing  referrals.

Please see attached Job Description for further information

Person specification

Essential Criteria

Essential criteria
  • GCSE English Grade C or above, or equivalent qualification
  • Computer Knowledge including Microsoft packages
  • Ability to maintain confidentiality and understanding of Data Protection Act
  • Ability to manage own workload and be adaptive and flexible in response to additional workload
  • Experience of providing administration support to a team of staff
Desirable criteria
  • RIO experience
  • Experience of working in a healthcare environment
  • Enable yourself and others to act with confidence and authority in order to achieve the best outcome for everyone

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveDisability confident leaderCare quality commission - GoodArmed Forces Covenant Bronze Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Aimee Warr
Job title
Service Manager
Telephone number
0800 923 0222
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