Job summary
- Main area
- Clinical Care Navigator Manager
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 285-9685-MH
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Penn Hospital
- Town
- Wolverhampton
- Salary
- £47,810 - £54,710 per annum
- Salary period
- Yearly
- Closing
- 29/09/2025 23:59
Employer heading

Clinical Care Navigator Manager
NHS AfC: Band 7
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- Mental health services for children and young people
- Community healthcare services for children, young people and families in Dudley
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.
We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk.
Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.
Job overview
Apply for our New Clinical Care Navigator Manager role, shaping the future of community mental health care in the Black Country
Are you passionate about improving patient pathways for mental health support that best suit their needs?
Are you excited about the prospect of embedding newly transformed services?
Do you have the drive to make a positive impact on the lives of the people who use our services?
Do you have the skills to bring people along and support a positive shift in culture?
If the answer is yes, you could be the perfect fit for this truly transformational role.
We are modernising the way that community mental health care is delivered in Wolverhampton. This truly transformational role will sit within the Primary Care Mental Health service, linking both community mental health teams and primary care mental health teams.
Main duties of the job
The Clinical Care Navigation Manager responsibility lies in supporting clinical teams to optimise the assessment of patients' care needs by assisting the management of the patient effectively throughout triage. They will be pivotal in efficiently guiding patients seamlessly through the triage, assessments, and treatment process within the expected timelines. Ensuring that every referral receives a fitting and system-supported outcome tailored to their needs. This role involves close collaboration with Urgent Care colleagues, PCN leads, GPs, VCSE sector, Local Authorities, Improving patient referral management involves streamlining the referral process, navigating comprehensive pathways, and coordinating with relevant clinical and non-clinical services, both internally and externally. Clinical and risk assessment skills will play a crucial role in ensuring optimal patient outcomes throughout the referral management journey. The Clinical Care Navigation Manager will be expected to contribute a clinical opinion, based on their clinical skills and knowledge, as part of the multi- disciplinary team to support a timely and effective outcome of patients referrals received.
Working for our organisation
Black Country Healthcare covers three towns and one city, and is home to a highly diverse population, with areas of socio-economic deprivation. We offer both community and in-patient services to children and adults with mental health difficulties, learning disabilities and autism and work in partnership with the third sector and Local Authorities.
We aim to recruit a workforce that is representative of our population and inclusive practice is at the heart of our Trust values, with the aim that everyone has a voice that needs to be heard. We aim to develop and co-produce our services and have a strong cohort of Lived Experience Practitioners. We believe in a culture of compassion and strongly promote staff Wellbeing initiatives.
Detailed job description and main responsibilities
The post holder will be expected to utilise their clinical experience to support a safe patient referral pathway by ensuring the appropriate pathway is sought depending on the patients presenting needs, legal status, risk, complexity, gender, age and vulnerability.
To actively manage referral management capacity within BCHFT ensuring timely triage and assessment and clinically appropriate care plan development.
To lead in the process of managing patient flow, coordinating their journey through each referral pathway ensuring involvement of Medical, nursing and administrative staff.
To work closely with clinicians and team managers to ensure that patients only remain on the waiting list for assessment for the necessary period required to assess and confirm care plans for their mental needs keeping waiting times to a minimum.
To utilise advanced communication skills, verbal, non-verbal and written when dealing with highly charged and complex situations. To communicate sensitively and empathetically and diffuse situations of conflict when tensions arise around clinical priorities.
To attend and contribute to relevant meetings within the Directorate, ensuring positive engagement of all members of staff with the problems associated with capacity management.
To lead on the development of appropriate audits in relation to referral management and the development of actions plans in light of findings.
In certain circumstances, the post holder will be expected to complete and document clinical triage; assessments and associated paperwork to support the referral support & management process.
Have the authority to work directly with Responsible Clinicians and GPs, senior team management / Clinical Leads and Senior Managers and will be accountable for ensuring that the decision making process is effective and that remedial action where necessary is proposed to the senior team.
The post holder will advise on the optimal use and cost effective management of triage & Assessment Services/resources for patients in accordance with BCHFT financial plans and business priorities.
The role will cover all Mental Health routine referrals into the Trust and will work in accordance with the referral management guidance and E-referral System Criteria within the BCHFT Referral Support HUB Policy.
Will provide training on referral management initiatives or changes to pathways and practice to Responsible Clinicians, GPs and their team, Care Coordinators, Team Managers, and senior management.
Person specification
Experience, Skills,Qualifications
Essential criteria
- Skills
- Qualifications
Desirable criteria
- Experience
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Andrew Chapani
- Job title
- Community Operational manager
- Email address
- [email protected]
- Telephone number
- 07972732757
- Additional information
For further details / informal visits contact:
Name:Jude Norman
Job title: PCMHT Manager
Email address: [email protected]
Telephone number:01902443565
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