Job summary
- Main area
- Operations
- Grade
- NHS AfC: Band 8a
- Contract
- Fixed term: 12 months (On call)
- Hours
- Full time - 37.5 hours per week (9.00AM - 5.00PM)
- Job ref
- 285-6986-CYPF
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Civic Centre
- Town
- Wolverhampton
- Salary
- £57,528 - £64,750 On call
- Salary period
- Yearly
- Closing
- 10/08/2026 23:59
Employer heading
General Operations Manager
NHS AfC: Band 8a
Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton. We’re looking for people who care about others, take responsibility, treat people with respect and have the confidence to speak up and shape what comes next.
We’re focused on the future, with a clear Trust Strategy and our Best for the Black Country programme driving improvement across our services and communities.
What we do
· Adult and older adult mental health
· Children and young people’s mental health
· Specialist learning disability services
· Community healthcare for children, young people and families in Dudley
Why join now
We’ve got real momentum. Clear priorities and our Best for the Black Country work mean things are moving in the right way, fast.
Our culture is built around being compassionate, accountable, respectful and empowering each other - you’ll see this in how teams support patients and colleagues every day.
You’ll be looked after. Flexible working, family-friendly policies, supportive teams, proper wellbeing support and opportunities to learn and develop.
There’s room to grow. A wide range of services, space to try ideas and a voice that’s heard.
It’s a great place to live. Diverse communities, good transport links, strong schools and green space, with a lower cost of living than many city regions.
What it’s like to work here
You’ll join friendly, skilled teams who look out for each other. We plan together, share pressures and celebrate wins. You’ll be encouraged to take ownership, speak up and learn from experience. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate.
Who we are
We’re 4,000+ colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you’re interested in the role but don’t meet every requirement, please apply — we value potential, different perspectives and people who want to grow.
Job overview
An exciting opportunity has arisen for a twelve-months fixed term
8a general manager
This is a fantastic chance to develop your leadership skills, broaden your operational experience, and contribute to the continued delivery of high-quality care.
We are seeking an experienced 8a General Operations Manager to be responsible for providing general management support across operations in the form of working with the Divisional Directors and Chief Operating Officer to support the development of policies and SOPs across operations including EPRR and Business Continuity Management plans and procedures across the Trust.
Job description – General Operations Manager
• Proven leadership and operational management experience
• Strong understanding of clinical governance and operational delivery
• Excellent communication and interpersonal skills
• Commitment to upholding the Trust’s values and standards
If you are ready to take on a new challenge and further develop your leadership and management journey, we encourage you to apply.
Main duties of the job
· The post holder will be the responsible providing general management support across operations in the form of working with the Deputy Chief Operating Officer (DCOO) to support the development of policies and SOPs across the function through creating and maintaining systems and processors to support the effective
running of operations across the trust, including providing support for Emergency Planning and Resilience (EPRR) maintenance programmes. The post holder will manage the production and updating of operational plans and procedures including EPRR and Business Continuity Management plans and procedures across the Trust.
Working for our organisation
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services.
- Specialist learning disability services.
- Mental health services for children and young people.
- Community healthcare services for children, young people and families in Dudley.
Detailed job description and main responsibilities
Managerial
• Act as a source of expertise on the development of operational processors, policies, SOP, business planning and business continuity management.
• Provide expert advice, information and support to senior managers and committees on matters relating to remit and ensure the Trust is kept informed of related national EPRR issues.
• Develop and maintain operational plans, policies and systems.
• Lead on the development of specific operations projects and work streams to support standardised service delivery
• Represent the Trust’ and provide co-ordination of, and participation in relevant NHS and multi-agency working groups, exercises and events.
• Provide support, advice and work alongside senior managers and director level to staff in the event of a local emergency, major incident or business interruption
• Work with staff to plan, coordinate and test emergency and
business continuity plans in line with national guidance.
• To chair relevant working groups when required.
• To ensure compliance with all confidentiality and governance requirements within the Trust
• Develop, monitor, revise and maintain operations core business, supporting agenda development, strategic objectives and the business planning process including EPRR deliverables.
• Ensure the development of emergency planning and service planning within the Trust which improves health and wellbeing, demonstrating a high standard in terms of effectiveness, efficiency, safety, enhancing staff and the patient experience in line with Trust values
• To work in partnership with others to deliver successful outcomes.
• To ensure regular, productive and open communication with all staff ensuring compliance with performance targets and strategic objectives for emergency planning across the Trust.
• To facilitate and support the development of relevant networks spanning health and social care organisations.
• Deliver support Executive and senior managers of the Trust in responding to major incidents across the Black Country
• To provide tactical support to the Trust Director on call for critical incidents, adverse media and emergencies
• Be responsible for the management of and reporting of often complex information to relevant internal and external stakeholders
• To maintain professional awareness of new initiatives, guidance and legislation and share as necessary
• Develop and present reports summarising status on issues, appraising outcomes, and providing progress reports for groups or committees as directed from time to time
• Operate within and provide enhancements to current management information and reporting to enhance decision making processes
• Any other duties commensurate with the grade and nature of this post, mutually agreed by the post holder and accountable officers
• Participate in the Trust Senior Manager On-Call (SMOC) rota
Person specification
Qualifications
Essential criteria
- Degree level
- Experience of working in General Management
Desirable criteria
- Experience of working in emergency planning
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Scott Humphries
- Job title
- Divisional Director for LD, CYPF & CAMHS and ASMH
- Email address
- [email protected]
- Telephone number
- 0121 803 2339
- Additional information
N/A
List jobs with Black Country Healthcare NHS Foundation Trust in Administrative Services or all sectors