Job summary
- Main area
- Talking Therapies
- Grade
- 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (9-5)
- Job ref
- 285-2841-MH
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Pond Lane
- Town
- Wolverhampton
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 24/10/2025 23:59
Employer heading

Administration Assistant
2
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the Black Country we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- Mental health services for children and young people
- Community healthcare services for children, young people and families in Dudley
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.
We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk.
Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.
Job overview
Wolverhampton Talking Therapies offers intervention for Depression and all anxiety disorders. As a service we consistently excel with above average moving to recovery rates, positive client feedback and exceptionally high job satisfaction from our team. We are currently looking to appoint a Receptionist/Admin Assistant to work at Pond Lane to assist the existing team in providing a comprehensive administration service.
Excellent administrative, organisational and communication skills are essential, with the ability to work well under pressure. You must be a team player and able to cope with conflicting demands. You will have the ability to use your own initiative, possess problem solving skills and you must be professional, flexible and with a ‘can do’ attitude. You must possess excellent attention to detail, have a working knowledge of GDPR and confidentiality, plus the confidence to work efficiently and competently.
You must be qualified to GCSE level C or equivalent in English and Maths and have proven experience of IT, especially in Microsoft Office.
If you enjoy a challenge and feel you have the necessary skills to contribute to our friendly team, we would like to hear from you.
For further information, please contact Iaysha Nagar, Aimee Warr (Service Manager) or Kuldeep Singh (Clinical Lead) on 0800 923 0222.
Main duties of the job
To provide reception duties and assist in the provision of a comprehensive administrative and clerical service in accordance with service requirements
Working for our organisation
Employees will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust’s values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues’ behaviours breach the spirit of Trust values.
Detailed job description and main responsibilities
To provide a welcoming reception at Pond Lane reception including answering the telephone, handling incoming mail, booked interpreters and processing referrals. Plus assisting with administration duties, as required.
Person specification
Administration
Essential criteria
- 5 GCSE's and 2 years admin experience
- Computer Knowledge including Microsoft packages
- Office Experience
- Manage on workload
- Able to maintain confidentiality. Understand Data Protection Act
Desirable criteria
- Rio experience
- Admin Experience
- Worked in a healthcare environment
- Enable yourself and others to act with confidence and authority in order to achieve the best outcome for everyone
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Iaysha Nagar
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 0800 923 0222
- Additional information
Kuldeep Singh- Clinical Lead [email protected]
Tel: 08009230222
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