Job summary
- Main area
- Talking Therapies
- Grade
- 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (9-5)
- Job ref
- 285-5839-MH
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Pond Lane
- Town
- Wolverhampton
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 16/04/2026 23:59
Employer heading
Receptionist/Administration Assistant
2
Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton, and we’re hiring people who want to shape what comes next.
Formed on 1 April 2020 through the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust, we’re now focused on the future with a new Trust Strategy and our Best for the Black Country programme.
What we do
· Adult and older adult mental health
· Children and young people’s mental health
· Specialist learning disability services
· Community healthcare for children, young people and families in Dudley
Why join now
· We’ve got real momentum right now. New strategy, clear priorities and our Best for the Black Country work mean things are moving in the right way, fast.
· Our values aren’t just posters. People are genuinely compassionate, take responsibility, treat you with respect and help you feel confident and empowered.
· You’ll be looked after. Flexible working, family-friendly policies, supportive teams, proper wellbeing support and chances to learn with coaching and development.
· There’s room to grow. Loads of services to explore and real space to try ideas and be heard.
· It’s a good place to live. Friendly diverse communities, easy transport, good schools and colleges, shopping, food, lots to do, plenty of green space and a lower cost of living than many other city regions.
What it’s like to work here
You’ll join friendly, skilled teams who look out for each other. We plan together, share caseload pressures, and celebrate wins. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate. You’ll have space to do good work, speak up, and see the difference you make.
Who we are
We’re 4,000+ colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you’re excited about the role but don’t tick every box, please apply. We value potential and transferable experience.
Job overview
Wolverhampton Talking Therapies offers intervention for Depression and all anxiety disorders. As a service we consistently excel with above average moving to recovery rates, positive client feedback and exceptionally high job satisfaction from our team. We are currently looking to appoint a Receptionist/Admin Assistant to work at Pond Lane to assist the existing team in providing a comprehensive administration service.
Excellent administrative, organisational and communication skills are essential, with the ability to work well under pressure. You must be a team player and able to cope with conflicting demands. You will have the ability to use your own initiative, possess problem solving skills and you must be professional, flexible and with a ‘can do’ attitude. You must possess excellent attention to detail, have a working knowledge of GDPR and confidentiality, plus the confidence to work efficiently and competently.
You must be qualified to GCSE level C or equivalent in English and Maths and have proven experience of IT, especially in Microsoft Office.
If you enjoy a challenge and feel you have the necessary skills to contribute to our friendly team, we would like to hear from you.
For further information, please contact Nicole Fereday (Business Support Manager) or Gurvinder Bal (Admin Manager) on 0800 923 0222.
Main duties of the job
To provide reception duties and assist in the provision of a comprehensive administrative and clerical service in accordance with service requirements
Working for our organisation
Employees will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust’s values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues’ behaviours breach the spirit of Trust values.
Detailed job description and main responsibilities
To provide a welcoming reception at Pond Lane reception including answering the telephone, handling incoming mail, booked interpreters and processing referrals. Plus assisting with administration duties, as required.
Person specification
Administration
Essential criteria
- 5 GCSE's and 2 years admin experience
- Computer Knowledge including Microsoft packages
- Office Experience
- Manage on workload
- Able to maintain confidentiality. Understand Data Protection Act
Desirable criteria
- Rio experience
- Admin Experience
- Worked in a healthcare environment
- Enable yourself and others to act with confidence and authority in order to achieve the best outcome for everyone
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Nicole Fereday
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 0800 923 0222
- Additional information
Nicole Fereday - Business Support Manager
Tel: 0800 923 0222
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