Job summary
- Main area
- Specialist Older Adult Mental Health Services (SOAMHS)
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 0900:-17:00hrs)
- Job ref
- 354-AN-20808
- Employer
- Sussex Partnership NHS FoundationTrust
- Employer type
- NHS
- Site
- Drayton House
- Town
- Chichester
- Salary
- £26,530 - £29,114 pa
- Salary period
- Yearly
- Closing
- 15/06/2025 23:59
Employer heading

Triage Team Administrator
NHS AfC: Band 4
Come and join us
We're looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.
So what can we offer you in return?
We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.
You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.
As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.
If you like the sound of that, then come and join our team.
Job overview
This post is full time 37.5 hours per week Monday to Friday (9-5).
SOAMHS Triage triage and process all the referrals for older persons mental health and dementia assessments for West Sussex in accordance with the guidelines set out by NICE.
Main duties of the job
The main purpose of this role is to provide a comprehensive range of secretarial and administrative support to the West Sussex SOAMHS Triage team. The Triage team offers a screening and information service for people living in West Sussex referred to SOAMHS for assessment and treatment who are over 70 years of age and have complex mental health needs and people of any age with, or suspected to have, dementia. The post holder will be a part of the team that will screen and determine the clinical pathway for patients referred to the service. The majority of referrals will be made via the electronic referral system. This includes working and acting on own initiative and dealing with potentially complex situations. To consistently deliver a client focussed service, which promotes good customer service and effective working relationships
Working for our organisation
Key Benefits: Excellent NHS Pension, Generous holiday entitlement (starting at 27 days + 8 bank holidays), Access to a host of NHS discount schemes (Blue Light Card, Health Service discounts, discounted petrol etc.), Free parking Mill View Site on-site, Access to full psychological support, via our internal wellbeing team, Excellent supervision programmes, with ongoing opportunities for training and development which include apprenticeships up to Level 7
Detailed job description and main responsibilities
· To work directly to the Team Leader and the multi-disciplinary team, providing a comprehensive and highly effective secretarial and administrative support service.
· With support from clinicians, make decisions about appropriate onward care
· To be responsible for the development of management of effective filing systems, including appointment booking, complex diary management and robust filing systems, adhering to the Trust’s policies of file management
· Provide a first point of contact for all face to face and telephone enquiries from a broad spectrum of people. This includes taking complex and sensitive telephone calls, listening and guiding callers through a satisfactory response and knowing when to seek appropriate clinician advice. This often involves contact with service users, their carers and advocates and relatives.
· Accurately record and screen referrals using agreed criteria and liaise with clinicians to ascertain priority.
· Provide excellent administrative and secretarial support, using appropriate software packages (this may include audio typing/speed writing/shorthand), working to strict timescales and to a very high standard of accuracy, following correct Trust presentation standards, using appropriate Trust templates. Documents include meeting minutes and agendas, clinical reports and clinical correspondence.
· To maintain electronic service user records on the appropriate Trust software packages in order that all information is up to date.
· To maintain clerical service user records, adhering to Trust policy on service user record keeping, standardising procedures for filing service user records and Trust archiving procedures/policy.
· To undertake ad-hoc pieces of work, which may include the construction and management of complex spreadsheets and data collection in accordance with the needs of the service, utilising a range of software packages and reports available within the Trust.
· To be proactive in organising and prioritising workload, managing own time effectively, highlighting problems as they arise and proposing possible solutions within available resources.
Further details provided in the Job Description
Person specification
Qualifications
Essential criteria
- NVQ3 qualification / RSA 3 / A level or equivalent experience
Knowledge/Experience
Essential criteria
- Extensive knowledge of a full range of secretarial procedures
- Knowledge of software programmes / packages
- Previous experience in a similar role
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Elizabeth Lee
- Job title
- SOAMHS Triage Team Leader
- Email address
- [email protected]
- Telephone number
- 07471 217944
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