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Job summary

Main area
Nurse/Paramedic
Grade
NHS AfC: Band 6
Contract
Permanent
Hours
  • Full time
  • Part time
  • Flexible working
37.5 hours per week (Full and part time positions available - 24/7 shift pattern)
Job ref
278-111CA-0524-CS
Employer
South East Coast Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Crawley and Medway
Town
Crawley
Salary
£35,392 - £42,618 Plus unsocial hours
Salary period
Yearly
Closing
12/05/2024 23:59

Employer heading

South East Coast Ambulance Service NHS Foundation Trust logo

111 Clinical Advisor

NHS AfC: Band 6

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview

111 Clinical Advisor (Registered Nurse/Paramedic) - Crawley/Gillingham

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year.

We would like to hear from Band 6 Paramedics and Nurses with experienced in acute medicine/emergency department, primary care and community response teams who would like to join a dynamic team specialising in telephone triage offering urgent & emergency care.

More information regarding our services and locations can be found on our website.

Main duties of the job

South East Coast Ambulance Service NHS Foundation Trust is looking to recruit staff to work as Clinicians in our Integrated care (999/111) Contact Centres.

We are looking for registered Clinicians with at least two years’ post registration experience, keen to progress and develop into a new career challenge.

You will be working within the multi-disciplinary clinical team in our contact centres situated in Gillingham and Crawley. You will be providing support for incoming 111 calls, carrying out remote triage of patients over the phone to ensure access to the most appropriate care pathways to meet the patient’s needs.

You will need a proven track record of clinical experience working across a variety of primary care and urgent & emergency settings, with well-honed patient consultation skills including excellent telephone communication skills, be self-motivated and able to manage your own workload.

Applications from Clinicians with experience of telephone triage are also welcome.

As part of the role of Clinical Advisor, in times of extreme pressure, you may be asked to support the 999 Emergency Operations as well. Full training will be provided to you to be able to do this.

Working for our organisation

  • Option to join NHS pension scheme
  • A minimum 27 days' holiday each year, increasing after 5 years’ service.
  • Personal and professional development and training opportunities.
  • Salary Sacrifice schemes for cars or push bikes.
  • Access to occupational health and counselling services.
  • Award winning wellbeing hub
  • Back up buddy App
  • Access to NHS discounts, offering NHS employees a range of money-saving deal

The role requires:

  • Permanent full-time contracts
  • Permanent part-time contracts
  • 24-hour rotas that involve unsocial hours working due to the delivery of patients presenting through 111.
  • Please note, this is a 7-day per week role and there is a requirement to work a variety of shifts. Unsocial hours is payable in addition to the salary quoted, dependent upon working pattern.

Training : 6 weeks full time  NHS Pathways 111

  • 2.5 weeks NHSP Training,
  • 1 week CAD training (all Monday-Friday).
  • week EMA mentoring (shift work),
  • week NHSP clinician training (Monday-Friday)
  • weeks mentoring (shift work)

Training - The Training and mentoring is Full Time whether you are applying for a Full- Time or Part-Time Position. 

Detailed job description and main responsibilities

You will need to be a registered Paramedic or Nurse (Adult) with experience of clinical practice relevant to ‘specialist practice’ in the field of primary care and urgent & emergency care.

You will be required to have operated in an autonomous capacity within a primary/urgent/emergency care setting.

You will have sound assessment and decision-making skills, the ability to plan and prioritise clinical workloads and ability to negotiate appropriate treatment and referral strategies.

Excellent communication skills and the ability to work under pressure are also prerequisites for this role.

You will be responsible for providing support and clinical oversight of the Computer Aided Dispatch system to ensure that patient safety is maintained from their point of contact to reaching definitive care.

Experience in either pre-hospital, acute, chronic or primary care will assist you in carrying out complex clinical triage on the telephone, providing assessment, referring to the most appropriate care pathway, or sometimes providing support whilst an emergency crew are on their way, looking to get patient care right, first time, every time.

Person specification

Experience

Essential criteria
  • Evidence of a minimum of two years in an autonomous role: In primary/urgent and emergency care or Medical ward or Community Response teams.
  • Ability to manage risks and defuse stressful situations and aggressive patients, including well developed personal stress management techniques.
  • Experience of mentoring/training junior staff and sharing knowledge and skills.
Desirable criteria
  • Experience in remote/telephone assessment and consultations.
  • Knowledge of Safeguarding frameworks.
  • Knowledge of clinical governance and audit

Employer certification / accreditation badges

Veteran AwareAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Care Quality Commission - Requires improvementStep into healthEmployers Network for Equality & InclusionArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Charlotte Sumner
Job title
Recruitment Advisor
Email address
[email protected]
Telephone number
07553 558 009
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