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Job summary

Main area
Reception
Grade
NHS AfC: Band 2
Contract
Permanent: Monday to Friday - 08.00 - 12.30hrs
Hours
Part time - 22.5 hours per week (N/A)
Job ref
278-RHQ-1025-AS
Employer
South East Coast Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Headquarters Crawley
Town
Crawley
Salary
£22,383 pro rata
Salary period
Yearly
Closing
04/11/2025 23:59

Employer heading

South East Coast Ambulance Service NHS Foundation Trust logo

Receptionist - Headquarters Crawley

NHS AfC: Band 2

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview

We are looking for someone who is friendly, engaging, confident and a good team player.

You will be able to work on your own initiative as well as working within a large team, to manage tasks to ensure the front reception area runs smoothly. You will be answering a busy non-emergency switchboard and dealing with Visitors face to face.

 

Main duties of the job

You will deal with postal deliveries (both internal and external), couriers, order various stock items for the building (such as stationery and beverages), greet callers and navigate them to the appropriate department/person via a busy switchboard.

If you have excellent customer service and reception skills, and enjoy meeting people, then you will enjoy the challenge of working as part of this busy team. 

Reception is open Monday to Thursday  08.00hrs to 17.00hrs, and 08.00 - 16.30hrs on Friday.  We are looking for a permanent Receptionist to cover the following shifts Mon to Friday  08.00 – 12.30pm totalling 22.5 hours per week.

Working for our organisation

  • Option to join NHS pension scheme
  • A minimum 27 days' holiday each year, increasing after 5 years’ service pro rata)
  • Personal and professional development and training opportunities.
  • Salary Sacrifice schemes for cars or push bikes.
  • Access to occupational health and counselling services.
  • Award winning wellbeing hub
  • Back up buddy App
  • Access to NHS discounts, offering NHS employees a range of money-saving deals.

Detailed job description and main responsibilities

- Answering a busy non emergency switchboard

- Directing Visitors at the main reception desk 

- Ordering stationery and beverages

- sorting incoming and outgoing post (both internal and external)

- printing ID cards for new starters and replacement cards for existing staff

Person specification

Customer Service

Essential criteria
  • Previous Telephone Switchboard Experience
  • Customer Service Experience
Desirable criteria
  • Reception Experience
  • Proven Experience in dealing with members of the public

Switchboard Skills

Essential criteria
  • Previous Telephone Switchboard Experience
  • Previous Experience of handling multiple queries over the telephone

Employer certification / accreditation badges

Veteran AwareAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Care Quality Commission - Requires improvementStep into healthEmployers Network for Equality & InclusionArmed Forces CovenantCycle to Work

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Justine Buckingham
Job title
Business Support Manager
Email address
[email protected]
Telephone number
07968 670213
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