Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 354-AN-20988-1
- Employer
- Sussex Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Langley Green Hospital
- Town
- Crawley
- Salary
- £25,760 - £27,476 Per Annum
- Salary period
- Yearly
- Closing
- 02/07/2026 23:59
Employer heading
Ward Administrator
NHS AfC: Band 3
Come and join us
We’re looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we’re proud to make a difference every day.
At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.
We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role.
We recognise that tools like AI are becoming part of everyday life and you may choose to use them when preparing your application. We welcome this, as long as what you submit reflects your own experience, skills and voice. AI can be helpful for structuring or refining your answers, but it should not replace your own examples or create content that isn’t based on your real experience.
Our recruitment process is designed to get to know you, and we’ll explore your examples further at interview, so it’s important your application genuinely represents what you bring. You can read more about using AI in applications and interviews on our recruitment process page.
We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.
Job overview
We are looking for an experienced, enthusiastic and well organised Ward Administrator to join the team on a 12 bedded Psychiatric Intensive Care Unit (PICU). You will be required to work to a high standard of accuracy, demonstrate excellent organisational skills, and show initiative in planning and prioritising your own workload in a way that actively supports the smooth running of the ward.
This is a full time post, Monday to Friday and will be an on site role due to the nature of the work required.
Working within a busy, fast paced and sometimes challenging inpatient environment, you will play a pivotal role in supporting ward based services at Langley Green Hospital. The ward office can at times be noisy, and the role requires resilience, flexibility, and the ability to manage competing priorities effectively.
Good IT skills are essential, including Outlook, Word, Excel and electronic patient record systems such as SystmOne (training will be provided), alongside strong communication and interpersonal skills to liaise effectively with the multidisciplinary team and handle telephone enquiries professionally and confidentially.
You may receive complex calls from patients, carers, and professionals, which must be managed appropriately, so a calm and professional telephone manner is essential.
You will receive ongoing support, supervision and training opportunities.
Main duties of the job
- Act as first point of contact for the ward, managing reception duties, telephone calls, emails, and general enquiries
- Maintain accurate and up to date patient records on clinical systems such as SystmOne
- Undertake a range of administrative duties including scanning, filing, typing, photocopying, and document management
- Coordinate and schedule meetings, appointments, and ward related activities
- Support effective communication between clinical staff, patients, carers, and external agencies
- Order, receive, and monitor stock and supplies for the ward
- Support data entry, reporting, and information management requirements
- Ensure confidentiality is maintained in line with Trust policies and data protection requirements
- Provide flexible administrative support to the wider ward team as required
Working for our organisation
- · 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- · Excellent pension
- · Cycle to work scheme
- · Salary sacrifice car scheme
- · Wellbeing programme
- · Blue Light Card Discount
- · Free on site car park
Detailed job description and main responsibilities
Please refer to the Job Description for further detailed information about the responsibilities, requirements, and expectations of this role.
Person specification
Qualifications
Essential criteria
- NVQ 3 or equivalent qualifications
- Good standard of secondary education; GCSE at Grade C or above or equivalent
Knowledge/Experience
Essential criteria
- Proven experience of a range of administrative procedures
- Experience of producing documents to a high standard of presentation with good accuracy
- Experience of developing, managing and maintaining office information systems
- Experience of working as part of a team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jane Low
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 077738 757365
- Additional information
Lucy Manhire - 01293 590412
Marion Phelps - 01293 590411
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