Job summary
- Main area
- Crawley Assessment & Treatment Service
- Grade
- NHS AFC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Job ref
- 354-AN-20951
- Employer
- Sussex Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Crawley ATS
- Town
- Crawley
- Salary
- £24,937 - £26,598 PA Pro Rata
- Salary period
- Yearly
- Closing
- 06/04/2026 23:59
Employer heading
Receptionist/Administrator
NHS AFC: Band 3
Come and join us
We’re looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we’re proud to make a difference every day.
At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.
We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role.
We recognise that AI is becoming part of daily life and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.
We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.
Job overview
The Trust is looking for a flexible and enthusiastic a full time Reception Administrator (Mon to Fri) to join our friendly and welcoming Adults Assessment and Treatment Service. The team is based in Ifield Drive, Crawley
We believe this offers far greater opportunity for individuals to develop a much broader set of skills and to experience a more varied role. As such, the post-holder will work within the Reception/Admin team, sharing a range of duties that support the running of the overall Assessment and Treatment Service . This role is varied, fast paced and very rewarding and involves contact with patients and carers both on the phone and in person. The successful applicant should have excellent customer service skills, good attention to detail and be flexible to cover their share of holiday and sickness when required. NHS reception experience is preferred but not essential, however experience in reception or other customer facing and administration roles is essential, as full training will be provided to the successful candidate.
If this sounds good to you and you have secretarial or relevant administration experience, we'd love to hear from you!
Main duties of the job
Your role will be to provide excellent Reception and administration support to the team. Please refer job description for more details.
Good communication skills are essential together with the ability to deal sensitively with people who may be distressed at times.
To ensure the efficient running of the reception area to deal with members of the general public, service users and carers/relatives and staff. To consistently deliver a client focussed service, which promotes good customer service and effective working relationships. Also provide general administration support to the overall team when required. Archiving, uploading documents and printing.
Working for our organisation
As a mental health trust, Sussex Partnership places a huge focus on the wellbeing of our staff, as well as ensuring our reward packages reflect the immensely important work they do.
Your benefits:
- Access to a host of discount schemes including Blue Light Card!
- Generous holiday entitlement (starting at 27 days + 8 bank holidays)
- Excellent NHS Pension
- Discounted gym memberships
- A position within a trust rated as ‘Outstanding’ for caring and ‘Good’ overall by the CQC
- Access to full psychological support via our internal wellbeing team
Excellent supervision programmes, with ongoing opportunities for training and development
Detailed job description and main responsibilities
In order to be a successful Receptionist/Administrator in our team you will have:
- A relevant NVQ Level 3 qualification / RSA 3 or equivalent
- Experience in a Administration role or relevant administration experience
- Experience using Microsoft Office including Outlook, Word and Excel
- Experience of working within a physical or mental health care setting although not essential.
- Are familiar with the use of Carenotes
It would also be advantageous if you:
- Have experience of working within NHS
See attached Job Description and Person Specification for full details.
Please apply using the link in this advert, or for more information explore the attachments or contact:
Person specification
Qualifications
Essential criteria
- NVQ 3 or equivalent
- RSA 3 or equivalent experience and evidence of further practical experience or equivalent
- Good standard of secondary education; GCSE at Grade C or above or equivalent
Knowledge/Experience
Essential criteria
- Proven experience of a range of secretarial procedures
- Experience of producing documents to a high standard of presentation with good accuracy
- Experience of maintaining office systems
- Experience of working as part of a team
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sarah Hartley
- Job title
- Administration Team Lead
- Email address
- [email protected]
- Telephone number
- 0300 304 2878
- Additional information
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