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Job summary

Main area
Admin, co-ordinator
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
278-IUCAudit-0625-NW
Employer
South East Coast Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Crawley / Medway
Town
Crawley / Gillingham
Salary
£26,530 - £29,114 per annum
Salary period
Yearly
Closing
08/06/2025 23:59
Interview date
18/06/2025

Employer heading

South East Coast Ambulance Service NHS Foundation Trust logo

IUC Audit Co-Ordinator

NHS AfC: Band 4

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview

IUC Clinical Audit Co-ordinator

  • ·        Band 4
  • ·        Permanent – full time
  • ·        On site working required – Monday-Friday 09:00 – 17:00

Provides administrative support to the Integrated Urgent & Emergency Care (111/999) clinical teams to ensure the completion of clinical audit requirements within the service

The role includes the co-ordination of various clinical staff within the NHS111 Contact Centres / 999 Emergency Operations Centres to ensure the completion of clinical consultation audits, tracking and monitoring of compliance, completion of reporting as and when required and support with the escalation of areas of concerns to the Senior Leadership teams.

When required, this role also supports the wider specific 111 & 999 clinical audit teams to support the delivery of NHS Pathways licence requirements of clinical and non-clinical audit completion.

Main duties of the job

·        Provides general clerical, word processing and data input support for the relevant teams as required to a proficient level.

·        To provide admin support and monitoring of communication links for audit requests.

·        The identification and selection of calls and subsequent retrieval of calls throught the call recording platforms for audit for all staff within the 111 CAS and 999 EOC service.

·        The delegation of audits to appropriately trained staff, along with the tracking and distribution of completed audits.

·        The co-ordination, sharing and tracking of training materials and staff to support the ongoing development of the CAS and 999 teams.

Working for our organisation

  • Option to join NHS pension scheme
  • A minimum 27 days' holiday each year, increasing after 5 years’ service.
  • Personal and professional development and training opportunities.
  • Salary Sacrifice schemes for cars or push bikes.
  • Access to occupational health and counselling services.
  • Award winning wellbeing hub
  • Back up buddy App
  • Access to NHS discounts, offering NHS employees a range of money-saving deals.

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

Detailed job description and main responsibilities

·        Creation and development of tracking tools / reports to support the oversight and awareness of PaCCS audits.

·        Good working knowledge of Microsoft word and Excel.

·        Experienced and skilled in NHS Pathways and Cleric Computer Aided Dispatch.

·        Co-ordinate and escalate the request for audits due to investigations and incidents.

·        To ensure the tracking of all areas of audit – along with sharing results with staff to support development of individual clinicians.

·        Completion of regular trend identification for individual staff learning along with production of trend reports for oversight and governance meetings and support he wider distribution of these areas.

·        Organise meetings, handles messages and responds to enquiries.

·        The production of the required reports for oversight by the Senior Leadership Team and wider Trust if required.

 

Person specification

Qualifications

Essential criteria
  • Good standard of education including GCSE English and Maths at Grade C or above (or equivalent)
  • Good working knowledge of Computer Aided Dispatch (CAD) and current NHS Pathways user
Desirable criteria
  • Good working knowledge of Microsoft word, Excell, Outlook and Teams

Knowledge/Experience

Essential criteria
  • Able to deal with confidential and sensitive matters appropriately with a good knowledge of data protection and information governance in relation to staff and patients
  • Excellent written and verbal communication skills
Desirable criteria
  • Experience within administration role

Employer certification / accreditation badges

Veteran AwareAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Care Quality Commission - Requires improvementStep into healthEmployers Network for Equality & InclusionArmed Forces CovenantCycle to Work

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Emma Webber
Job title
Clinical Operations Manager for Integrated Care
Email address
[email protected]
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