Crynodeb o'r swydd
- Prif leoliad
- Admin
- Gradd
- NHS AfC: Band 2
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos (Monday/Tuesday/ Thursday)
- Cyfeirnod y swydd
- 276-7154485-AfC
- Cyflogwr
- Queen Victoria Hospital NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Canadian Wing
- Tref
- East Grinstead
- Cyflog
- £24,169 per annum pro rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 18/05/2025 23:59
Teitl cyflogwr
Ward Clerk
NHS AfC: Band 2
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as
- tailored personal development to support career aspirations, including accredited clinical and management development programmes
- flexible working arrangements for a work-life balance that suits you and your needs
- a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
_________________________________________________________________________________
Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
You can view our Green Plan here: Green Plan - Queen Victoria Hospital (qvh.nhs.uk)
Trosolwg o'r swydd
The post holder will be a key member of the team providing a professional and efficient administration and clerical support to the Canadian Wing team.
To provide administrative and clerical support to the Canadian Wing team and undertake reception duties within the unit as required, providing patients and visitors with non-clinical assistance.
The post holder is expected to deliver a responsive and high quality service to patients and their relatives/ carers.
Prif ddyletswyddau'r swydd
To provide administrative and clerical support to the nursing and surgical teams and undertake reception duties within the ward as required,
providing patients, families and visitors with non-clinical assistance. The post holder is expected to deliver a responsive and high quality service to patients and their relatives/ carers.
You will need to be able to work under pressure, have the ability to prioritise, have a polite and pleasant telephone manner and be courteous when dealing with staff and the public.
Gweithio i'n sefydliad
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
• Be the first point of contact on the reception desk and ‘front-of-house’, greeting patients and visitors keeping them regularly informed of
any delay.
• Answer all non-clinical enquires either face to face or by telephone which may be of a sensitive nature in a professional, empathetic,
polite and courteous manner.
• Take and relay accurate messages and information for clinical staff.
• Respond to emails and send messages in a timely manner.
• Liaise with other Ward Clerks and secretaries in the hospital and clinics.
• Respond to queries and know when to escalate appropriately.
• To undertake clerical duties as directed by clinical staff on duty or the manager.
• Report any problems to the manager/ Nurse-in-Charge as appropriate.
• Add and update Patient Centre with patient’s forthcoming appointments, attendance, referral and demographic information including GP
information); compile notes/arrange for existing notes to be located/ identified and delivered.
• Collect and deliver post for both internal and external mail.
• Collect and deliver notes, x-ray reports, pathology specimens to other departments within the hospital under the direction of clinical
staff.
• Undertaking photocopying activities and the distribution of copies as required.
• Undertake daily and monthly filing. Arrange transfer of files to Medical Records.
• Arrange follow-up appointments and transport (where appropriate) as directed by clinical staff.
• Ensure adequate stationery supplies are available and re-stock as necessary, informing the Nurse-in-charge of supply issues.
• Undertake data entry for ward based audits and trust audits accurately and in a timely manner
Manyleb y person
Knowledge
Meini prawf hanfodol
- Knowledge and evidence of use of computer systems to enter data accurately
Meini prawf dymunol
- Knowledge of Patient Centre/ Patient Administration System (PAS)
Qualifications
Meini prawf hanfodol
- A good standard of secondary education to include GSCE English and Maths or equivalent • Excellent command of English both written and verbal
Experience
Meini prawf hanfodol
- Dealing with the public/ customer service experience • Awareness of patient confidentiality and the Data Protection Act
Meini prawf dymunol
- Familiarity with hospital environment • Use of computer/ IT systems
Skills
Meini prawf hanfodol
- Computer literacy skills
- Able to prioritise own workload and require minimal supervision
- Able to multitask
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Application numbers
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Kim Brinkworth
- Teitl y swydd
- Ward Manager
- Rhif ffôn
- 01342414450
Os ydych yn cael problemau'n gwneud cais, cysylltwch â
- Cyfeiriad
-
Holtye Road
East Grinstead
RH19 3DZ
Rhestr swyddi gyda Queen Victoria Hospital NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector