Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 4
- Contract
- 12 months (Fixed Term)
- Hours
- Full time
- Flexible working
- Home or remote working
- Job ref
- 276-8027376-AC
- Employer
- Queen Victoria Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Victoria Hospital NHS Foundation Trust
- Town
- East Grinstead
- Salary
- £28,392 - £31,157 per annum (full time salary)
- Salary period
- Yearly
- Closing
- 22/06/2026 23:59
Employer heading
Medical Secretary - Sleep
NHS AfC: Band 4
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as
- tailored personal development to support career aspirations, including accredited clinical and management development programmes
- flexible working arrangements for a work-life balance that suits you and your needs
- a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
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Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
You can view our Green Plan here: Green Plan - Queen Victoria Hospital (qvh.nhs.uk)
Job overview
Medical Secretary in Sleep.
We have an exciting opportunity for an experienced medical secretary to join a dynamic, busy and pro-active department to provide administrative and secretarial support to our Consultant and Sleep Physiology Teams. The role will involve some patient contact, management of waiting lists and booking appointments, typing minutes and management of administrative tasks.
Main duties of the job
- Provide full administrative and secretarial support to Sleep Consultants.
- Act as a key liaison between patients, clinicians, departments, and external organisations.Manage consultants’ diaries, appointments, and clinic schedules, including changes and urgent bookings.
- Coordinate patient pathways, ensuring timely appointments, investigations, and follow-ups.Prepare and send clinic letters and correspondence within required timeframes.
- Handle telephone enquiries, triaging calls and responding sensitively and appropriately.
- Maintain accurate patient records and ensure all information systems are up to date.
- Ensure test results and documentation are available before clinics and procedures.
- Monitor waiting lists and patient tracking lists to meet RTT (18-week) and service targets.
- Liaise with internal teams and external trusts to arrange referrals and investigations.
- Prioritise urgent results and follow up outstanding information as needed.
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sSleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Detailed job description and main responsibilities
Please find attached the job description and person specification for a more detailed summary of the role
Person specification
Qualifications
Essential criteria
- English GCSE
- RSA Level 3 or equivalent level of experience
Desirable criteria
- Patient Centre experience
- MS Excel & Powerpoint
Experience
Essential criteria
- Secretarial and administration experience
- Experience in dealing with the public + Data Protection and confidentiality within a customer service environment
Desirable criteria
- Experience in Medical administration
Skills and Attributes
Essential criteria
- Good time management skills
- Methodical and focused
- Ability to work on own initiative within pressured environment
- Good team player
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Pearson
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01342 305422
- Additional information
David Knowles - 01342 305422
If you have problems applying, contact
- Address
-
Holtye Road
East Grinstead
RH19 3DZ
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