Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 276-7355775-AC
- Employer
- Queen Victoria Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- QVH
- Town
- East Grinstead
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 11/08/2025 23:59
Employer heading
Radiology Admin and Clerical Assistant
NHS AfC: Band 3
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as
- tailored personal development to support career aspirations, including accredited clinical and management development programmes
- flexible working arrangements for a work-life balance that suits you and your needs
- a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
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Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
You can view our Green Plan here: Green Plan - Queen Victoria Hospital (qvh.nhs.uk)
Job overview
We have an opportunity to come and join our amazing and dedicated radiology and clerical teams. The role requires contact with patients face to face and over the telephone.
The role will involve providing excellent patient focused support in terms of appointments and queries. The applicant will need to establish excellent working relationships with the the radiology team and be able to work Thursdays and Fridays.
Main duties of the job
Using the radiology IT systems to:
- Create/change appointments
- Deal with queries from patients, clinicians, other healthcare settings
- Manage waiting lists
- Transfer images between healthcare settings
Face to face work will include:
- Dealing with Clinicians, Radiology team, wider trust staff
- Attending patients/ dealing with patient queries
- Directing the public
- Dealing with transport providers
Radiology is a busy patient faced service that provides imaging to patients from
- Direct access GP referral
- Community dental
- MSK services
- In patients
- Out patient services
- Other healthcare trusts in Surrey/Sussex/Kent
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Detailed job description and main responsibilities
To provide administrative and clerical support for radiology, including reception duties. Working as part of team, including clinical staff, to deliver a responsive and high quality service to patients and other service users.
This role will primarily involve ensuring the imaging referrals are added to the waiting list and appointments arranged to ensure waiting times are not breached.
Person specification
Experience
Essential criteria
- Willingness to take on new challenges
- Previous reception or customer service experience
Desirable criteria
- Previous NHS experience
- Experience of Radiology Information Systems (RIS)
- PAS experience
- Dealing with Public / customer faced roles
- Familiarity with a hospital environment
- Waiting list management experience
Knowledge
Essential criteria
- Proven knowledge and application of IT processes and systems i.e. Word, Outlook and Excel
Desirable criteria
- Worked with previous NHS IT systems
- Dealing with data or records
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jenny Watts
- Job title
- Radiology Admin & Clerical Manager
- Email address
- [email protected]
- Telephone number
- 01342 414249
- Additional information
Alison Platt
Advanced Clinical Practitioner (Radiography)
01342 414249
If you have problems applying, contact
- Address
-
Holtye Road
East Grinstead
RH19 3DZ
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