Job summary
- Main area
- Minor Injuries Unit
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 23 hours per week
- Job ref
- 276-733021-AFc
- Employer
- Queen Victoria Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Minor Injuries Unit, Queen Victoria Hospital NHS Foundation Trust
- Town
- East Grinstead
- Salary
- £24,465 0
- Salary period
- Yearly
- Closing
- 29/07/2025 23:59
Employer heading
Receptionist Minor Injuries Unit
NHS AfC: Band 2
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as
- tailored personal development to support career aspirations, including accredited clinical and management development programmes
- flexible working arrangements for a work-life balance that suits you and your needs
- a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
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Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
You can view our Green Plan here: Green Plan - Queen Victoria Hospital (qvh.nhs.uk)
Job overview
The post holder will manage the Reception desk and provide administrative support in the Minor Injuries Unit.
You should be confident in dealing with issues of confidentiality and ensuring patients details are accurately recorded.
You will work collaboratively alongside the clinical Team to ensure all service users are welcomed in a professional manner.
The post holder should have excellent communication skills, be a team player and have the ability to adapt to changes in the service as required.
Main duties of the job
To manage the Reception desk including greeting patients and visitors, booking patients in to be seen and directing them to the appropriate service if required.
To answer all non-clinical enquiries in a professional, empathetic, polite and courteous manner.
To undertake clerical duties as directed by clinical staff on duty or the Clinical Services Manager.
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Detailed job description and main responsibilities
The post holder is expected to deliver a responsive and high quality service to patients and their relatives/ carers.
Present a positive image of the service and the Trust by offering a warm welcome and reassurance to patients and relatives/ carers who may be anxious upon their arrival.
Manage the reception desk and ‘front-of-house’, greeting patients and visitors, ensuring they are directed to the appropriate waiting area or other departments as required.
Book patients in for registration to be seen in MIU, entering / updating demographic details on to appropriate booking systems.
Key responsibilities
Manage the reception desk and ‘front-of-house’, greeting patients and visitors, and ensure they are directed to the appropriate waiting area or other departments, as required, keeping them regularly informed of any delay.
Answer all non-clinical enquires either face to face or by telephone which may be of a sensitive nature in a professional, empathetic, polite and courteous manner.
Take and relay accurate messages for clinical staff and prioritise information as required.
Liaise with medical secretaries and ward clerks in other areas / departments across the Trust.
Deal with queries and challenging patients at reception knowing when to escalate to senior staff or when to request assistance.
Undertake clerical duties as directed by clinical staff on duty or the Clinical Service Manager.
Report any problems to the Shift Leader / Clinical Services Manager as appropriate.
Book patients into the Minor Injuries Unit, entering / updating demographic details on to Patient Centre / the Patient Administration System (PAS) and compile notes.
Collect and deliver post for both internal and external mail.
Collect and deliver notes to other departments within the hospital under the direction of clinical staff.
Undertake photocopying activities and the distribution of copies as required.
Collate stationery requests for ordering as and when required.
Ensure the waiting area are clean and tidy, reporting any issues to the Clinical Service Manager.
Undertake daily and monthly filing. Arrange transfer of files to Medical Records.
Enter basic data onto standard programmes (for example, using Excel).
Person specification
Qualifications
Essential criteria
- A good standard of secondary education to include GSCE English or able to demonstrate knowledge within this field through practical experience
- GCSE Maths
- Public/ customer service experience
Desirable criteria
- Knowledge and evidence of use of computer systems to enter data accurately
- Patient Centre/Patient Administration System (PAS
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Desiree Forde-Gaskin
- Job title
- Clinical Services Manager
- Email address
- [email protected]
- Telephone number
- 01342 414 375
If you have problems applying, contact
- Address
-
Holtye Road
East Grinstead
RH19 3DZ
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