Job summary
- Main area
- Support services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time
- Annualised hours
- Job ref
- 276-7363358-AC
- Employer
- Queen Victoria Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- The Queen Victoria Hospital Foundation Trust
- Town
- East Grinstead
- Salary
- £24,465 per annum pro rata for part time
- Salary period
- Yearly
- Closing
- 15/09/2025 23:59
Employer heading
Switchboard Operator /Telephonist
NHS AfC: Band 2
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as
- tailored personal development to support career aspirations, including accredited clinical and management development programmes
- flexible working arrangements for a work-life balance that suits you and your needs
- a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
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Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
You can view our Green Plan here: Green Plan - Queen Victoria Hospital (qvh.nhs.uk)
Job overview
We are looking for an experienced Day time Switchboard Assistant.
To work as a team member with flexible approach. The operator is responsible for the efficient performance of the switchboard duties. Providing assistance for patients, visitors and staff. This position is for 6 hrs per week on a four week shift pattern. Working 3 weeks Thursday & Friday and 1 week Saturday & Sunday.
Main duties of the job
- Operating the Trust Switchboard and providing an efficient and sympathetic approach to calls received from staff, service users and members of the public.
- Often dealing with patients with complex needs and barriers to understanding.
- Carrying out a range of administrative and secretarial tasks associated with the reception and switchboard, e.g. updating mobile phone records, meet and greet staff and visitors, issue keys.
- Arrange transport for staff, patients, visitors and important clinical information, medicines and pathology samples.
- Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
- Carrying out the full range of reception duties, assisting patients, staff and visitors when necessary.
- Flexible approach to both day and night shift patterns as shifts cover a 24 hour period every day.
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Detailed job description and main responsibilities
Please find attached job description for full details
- Arrange transport for staff, patients, visitors and important clinical information, medicines and pathology samples.
- Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
- Carrying out the full range of reception duties, assisting patients, staff and visitors when necessary.
- Flexible approach to both day and night shift patterns as shifts cover a 24 hour period every day.
Person specification
Qualifications
Essential criteria
- Good standard of general education or able to demonstrate knowledge within this field through practical experience
Experience
Essential criteria
- Switchboard Experience
Desirable criteria
- Handling high volumes of calls in a call centre environment
Essential
Essential criteria
- Keyboards skills
Experience
Essential criteria
- Experience of working within a team environment
- Relevant experience of working in a similar switchboard and reception environment
Desirable criteria
- Experience of working within a healthcare setting
- Understanding of emergency plan
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Paul Addison
- Job title
- Head of Facilities
- Email address
- [email protected]
- Telephone number
- 01342 414291
If you have problems applying, contact
- Address
-
Holtye Road
East Grinstead
RH19 3DZ
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