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Job summary

Main area
Mental Health
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
354-CS-21729(R)
Employer
Sussex Partnership NHS FoundationTrust
Employer type
NHS
Site
Highmore
Town
Hailsham
Salary
£24,625 - £25,674 per annum
Salary period
Yearly
Closing
23/07/2025 23:59

Employer heading

Sussex Partnership NHS FoundationTrust logo

Team Administrator - East Sussex CAMHS Neurodevelopmental Pathway

NHS AfC: Band 3

Come and join us

We're looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.

So what can we offer you in return?

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.

You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.

If you like the sound of that, then come and join our team.

Job overview

Are you looking for a new challenge?  If yes, then read on.

An opportunity has arisen in The East Sussex Neurodevelopmental Pathway, which is part of Child and Adolescent Mental Health Services (CAMHS), who are looking for an experienced administrator.  The role will play a key part in the administrative support to the wider clinical team,  and you will need to be flexible,  proactive, calm under pressure and a team player.  

Main duties of the job

You will need to have excellent communication and interpersonal skills, be able to prioritise and adapt to constant demands on the workload as well as to demonstrate the ability to work as a team member.

The post holder is responsible for carrying out general administrative duties; work within set routines and processes, policies and procedures to provide a comprehensive high quality service to the service, and able to deal efficiently and courteously with patients and staff enquiries.  Relevant experience working within an administration team is essential.

Essential skills required for the post include – the ability to prioritise tasks, effective time management skills; excellent IT and secretarial skills; good communication, interpersonal and organisational skills.

Working for our organisation

Sussex Partnership provides mental health and learning disability care for children, young people and adults across Sussex. The trust is rated as ‘good’ overall and ‘outstanding’ for caring by the CQC.

SPFT encourage flexible working. We know that a positive work/lie balance brings about huge health related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, flexible start/finish times. If it works for you and works for the role, we'll do our best to make it happen.

We offer regular supervision and annual appraisals to support wellbeing. 

Detailed job description and main responsibilities

The roles supports the clinical team with administrative and secretarial duties, including:

  • Typing and sending clinic letters
  • Using our Electronic Patient Record system
  • Working from a shared inbox
  • Booking appointments and diary management
  • Telephone calls to and from service users, carers, staff

Person specification

Qualifications

Essential criteria
  • Good standard of secondary education, GCSE at grade C or above or equivalent
  • NVQ 3 or equivalent
  • RSA 3 or equivalent experience and evidence of further practical experience

Knowledge/Experience

Essential criteria
  • Proven experience of a range of secretarial procedures
  • Experience of producing documents to a high standard of presentation with good accuracy
  • Experience of maintaining office systems
  • Experience of working in a team
Desirable criteria
  • Experience of generating own correspondance
  • Experience of working in the NHS

Skills

Essential criteria
  • Ability to deal sensitively with staff and clients in person and on the telephone. Ability to communicate effectively
  • Able to liaise on behalf of the team both within and outside the organisation
  • Awareness of the importance of confidentiality

Planning & Organisation Skills

Essential criteria
  • Ability to plan workload, manage diaries, organise appointments, planning workload associated with key meeting dates
  • Planning, facilitating and organising meetings and minute taking
  • Ability to work on own initiative and prioritise own workload
  • Ability to work to deadlines and deal with conflicting demands

IT Skills

Essential criteria
  • Knowledge of MS word, excel, outlook, powerpoint

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident leaderDefence Employer Recognition Scheme (ERS) - BronzeCare quality commission - GoodArmed Forces Covenant Gold AwardStep into healthPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Due to high numbers of applications this vacancy may close before the advertised closing date. We will not be able to accept late applications to this post.

Documents to download

Apply online now

Further details / informal visits contact

Name
Anna Pryor
Job title
Business Manager - Community CAMHS
Email address
[email protected]
Telephone number
07813 281865
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