Job summary
- Main area
- Support Services
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 354-EF-20324
- Employer
- Sussex Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Woodside Annexe
- Town
- Hellingly
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 06/11/2025 23:59
Employer heading
Helpdesk Co-ordinator
NHS AfC: Band 3
Come and join us
We’re looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we’re proud to make a difference every day.
At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.
We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role.
We recognise that AI is becoming part of daily life and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.
We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.
Job overview
At Sussex Partnership NHS Foundation Trust, we’re looking for people to help us provide high quality services for patients, carers and local communities that we serve.
We're looking for an enthusiastic, self-motivated experienced office administrator to join us as a Helpdesk Co-ordinator in our Estates & Facilities Department.
Our Estates and Facilities Department work pro-actively to look after over a hundred buildings across Sussex, and further. Maintaining our own estate and providing facilities services for numerous sites.
This role will be based at Hellingly in Hailsham, East Sussex, we encourage flexible working as the successful applicant will be required to travel to sites across Sussex so must have their own transport, hold a valid UK licence and relevant 'Business' insurance cover.
The successful candidate will be committed to team working, a highly resilient individual who is determined to add value to the organisation.
Main duties of the job
This role is to provide comprehensive and efficient administrative support to the department. The post holder will be able to organise their workload, demonstrate a professional telephone manner, and be able to liaise effectively with other teams, agencies and members of the public.
Good working knowledge of Microsoft Office and maintaining office systems. Time-management skills and be able to multi-task and prioritise tasks.
To operate and update computerised database systems, including Trust systems and any bespoke systems local to the Estates & Facilities team.
Interpersonal skills, positive working relationships and being a strong team player is essential.
Working for our organisation
Sussex Partnership NHS Foundation provides mental health and learning disability care for children, young people and adults across Sussex.
The Estates & Facilities department is responsible for managing our buildings, capital projects, operational capital programme, domestic, catering & hotel services.
This is an exciting opportunity to support the substantial growth in Trust services across a number of transformation projects, and supporting the changes in the way the estate is managed and used due to the pandemic.
Sussex Partnership NHS Foundation Trust is committed to supporting a diverse workforce that reflects our communities.
Detailed job description and main responsibilities
▪ Day to day work on Helpdesk – telephone calls, emails etc.
▪ To manage/promote the CAFM System.
▪ Produce weekly/monthly reports as requested.
▪ Support Estates Managers, Officers, and Supervisors in service performance of Reactive Helpdesk and Planned Maintenance System.
▪ Open, screen and distribute post on a daily basis.
Please see Job Description for further details.
Person specification
Qualifications
Essential criteria
- NVQ3 / Diploma / RSA2 / OCR / Professional Typing or equivalent experience
Knowledge/Experience
Essential criteria
- Proven experience of a range of administrative and secretarial procedures
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Kirsten Carter
- Job title
- E&F Helpdesk & Switchboard Manager
- Email address
- [email protected]
List jobs with Sussex Partnership NHS Foundation Trust in Administrative Services or all sectors