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Job summary

Main area
Administration
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 20 hours per week (Wednesday 12 noon to 17:00 Thursday & Friday 9:00 - 17:00)
Job ref
354-AB-21123
Employer
Sussex Partnership NHS Foundation Trust
Employer type
NHS
Site
Hove Poly Clinic 1st Floor
Town
Hove
Salary
£25,760 - £27,476 pro rata
Salary period
Yearly
Closing
15/09/2026 23:59

Employer heading

Sussex Partnership NHS Foundation Trust logo

Reception Administrator

NHS AfC: Band 3

Come and join us

We’re looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we’re proud to make a difference every day.

At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.

We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role.

We recognise that tools like AI are becoming part of everyday life and you may choose to use them when preparing your application. We welcome this, as long as what you submit reflects your own experience, skills and voice. AI can be helpful for structuring or refining your answers, but it should not replace your own examples or create content that isn’t based on your real experience.

Our recruitment process is designed to get to know you, and we’ll explore your examples further at interview, so it’s important your application genuinely represents what you bring. You can read more about using AI in applications and interviews on our recruitment process page.

We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.

Job overview

We are a large NHS Mental Health Trust in South East England. We're looking for people to help us provide high quality services for the patients, carers and local communities we serve.

We want patients and staff to recommend our organisation as a place where they would be happy for their friends and family to be treated. You can help us do this by bringing your skills, experience and commitment to Sussex Partnership.

We are looking for an enthusiastic, self-motivated and experienced part time receptionist.   You will   be based to work at Hove Polyclinic, First floor on the Millview Hospital site in Nevill Avenue, Hove.

The post holder will look forward to a varied and rewarding work environment, in which finding a balance between team working and utilising initiative is important. You will need the ability to foster positive working relationships & in return be an essential part of the team.

The post holder will be motivated and able to organise their workload, demonstrate a professional face to face and telephone manner, and be able to liaise effectively with other agencies and members of the public. The successful candidate will provide reception duties (checking in clients, taking in deliveries, liaising with team staff, booking rooms, taking calls etc)  and general office tasks to support the admin team. An ability to deal sensitively with people who may be distressed at times is also essential.

Main duties of the job

To deal with all incoming telephone calls and sign post as required

To ensure post both internal and external is sent to the correct staff/team

To be responsible for locking up at the end of the day

To deal with all room booking requests via a generic inbox and booking resource scheduler system

To support the wider team with duties such as

Uploading

 Calling service users to advise prescriptions are ready for collection

Photocopying

Working for our organisation

The successful candidate will attend an induction day at Trust Headquarters in Portland House, Worthing prior to commencing in the post

A full two week induction programme will be implemented with a staff buddy to support you.

Regular monthly supervision will be provided alongside an annual appraisal

 

Detailed job description and main responsibilities

To deal with all incoming telephone calls and sign post as required

To ensure post both internal and external is sent to the correct staff/team

To be responsible for locking up at the end of the day

To deal with all room booking requests via a generic inbox and booking resource scheduler system

To support the wider team with duties such as

Uploading

 Calling service users to advise prescriptions are ready for collection

Photocopying

see job description for further information

Person specification

Qualifications

Essential criteria
  • NVQ2 or equivalent / good standard of secondary education; GCSE at Grade C or above
  • PC skills and knowledge of Microsoft Office software

Knowledge/Experience

Essential criteria
  • Previous reception and switchboard experience
  • Experience of working with the public

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident leaderDefence Employer Recognition Scheme (ERS) - BronzeCare quality commission - GoodArmed Forces Covenant Gold AwardStep into healthPride In Veterans

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jackie Harris
Job title
Business Administration Manager
Email address
[email protected]
Telephone number
0300 304 0079
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