Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 354-AB-21085-1
- Employer
- Sussex Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Mill View Hospital
- Town
- Hove
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 27/08/2026 23:59
Employer heading
Team Administrator B&H Urgent Care
NHS AfC: Band 3
Come and join us
We’re looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we’re proud to make a difference every day.
At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.
We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role.
We recognise that tools like AI are becoming part of everyday life and you may choose to use them when preparing your application. We welcome this, as long as what you submit reflects your own experience, skills and voice. AI can be helpful for structuring or refining your answers, but it should not replace your own examples or create content that isn’t based on your real experience.
Our recruitment process is designed to get to know you, and we’ll explore your examples further at interview, so it’s important your application genuinely represents what you bring. You can read more about using AI in applications and interviews on our recruitment process page.
We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.
Job overview
We are looking to recruit a Band 3 Urgent Care Team Administrator to provide essential administrative and secretarial support to the Brighton & Hove Urgent Care teams. This role is key to the effective day‑to‑day running of the service and supports clinical staff to focus on delivering high‑quality patient care.
Sussex Partnership NHS Foundation Trust provides a range of urgent mental health services to adults in Brighton & Hove who are experiencing a mental health crisis.
The post holder will carry out a range of administrative duties working within a busy and often fast‑paced environment. The team secretary will be required to prioritise a varied workload while maintaining accuracy, confidentiality and professionalism at all times.
This role involves regular contact with clinicians, service users, carers and partner agencies, often at times of heightened distress. The successful applicant will therefore have strong communication skills with a calm and organised approach. This will prove to be a varied role and the post holder will be expected to work across the Haven Team, the Crisis and Home Treatment Team, the Mental Health Liaison Team and the Staying Well Team.
This is a rewarding role that offers the opportunity to develop administrative skills within a supportive team, contribute directly to urgent care pathways, and be part of a Trust recognised for compassionate care and strong multidisciplinary working.
Main duties of the job
- Provide comprehensive administrative and secretarial support to the Brighton & Hove Urgent Care teams
- Act as a first point of contact for the service, responding to telephone calls, email enquiries and messages in a professional, calm and courteous manner, including signposting queries appropriately.
- Receive, process and log referrals and other clinical documentation in line with Trust procedures
- Prepare, type and format correspondence, letters, reports and other documentation ensuring accuracy, quality and timely completion using Trust templates and guidelines.
- Maintain efficient electronic and paper filing systems, ensuring patient and service records are stored correctly and in line with information governance and confidentiality requirements.
- Support the coordination of meetings by arranging appointments, preparing agendas, taking minutes and distributing actions as required.
- Order and maintain stock of office supplies and consumables for the Haven
- Support the collection, inputting and basic monitoring of service data to assist reporting and service delivery requirements, ensuring data is accurate and up to date.
- Maintain awareness of the sensitive and sometimes distressing nature of information handled, demonstrating professionalism, discretion and compassion at all times.
- Provide support across the wider Urgent Care and Acute Impatient Admin team when required, including cover for the Mill View Reception
Working for our organisation
We are committed to being an employer of choice, creating a culture where staff feel valued, supported and clear about the contribution they make. We actively encourage learning, development and improvement, and recognise the essential role that administrative and support staff play in enabling high‑quality, compassionate care.
At Sussex Partnership, we value diversity and are committed to equality, inclusion and respect. We welcome applications from all sections of the community and strive to ensure our workforce reflects the communities we serve. We are proud to offer a supportive working environment with access to training, supervision, wellbeing resources and opportunities for development across the Trust.
Detailed job description and main responsibilities
******Please refer to the the full job description and person specification for further details******
Person specification
Qualifications
Essential criteria
- NVQ 3 or equivalent
- RSA 3 or equivalent experience and evidence of further practical experience or equivalent
- Good standard of secondary education; GCSE at Grade C or above or equivalent
Knowledge/Experience
Essential criteria
- Proven experience of a range of secretarial procedures
- Experience of producing documents to a high standard of presentation with good accuracy
- Experience of maintaining office systems
- Experience of working as part of a team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Maskell
- Job title
- Administration Business Manager
- Email address
- [email protected]
- Telephone number
- 01273621984
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