Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 12 months (Until April 2027)
- Hours
- Full time - 22.5 hours per week
- Job ref
- 354-AE-21261
- Employer
- Sussex Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Hillrise.
- Town
- Newhaven, East Sussex,
- Salary
- £24,465 pro rata
- Salary period
- Yearly
- Closing
- 16/02/2026 08:00
Employer heading
Receptionist - Hillrise Newhaven
NHS AfC: Band 2
Come and join us
We’re looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we’re proud to make a difference every day.
At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.
We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role.
We recognise that AI is becoming part of daily life and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.
We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.
Job overview
Full Time Band 2 Administration Assistant
Lewes and Havens Assessment and Treatment Service
An exciting opportunity has arisen in the High Weald, Lewes and Havens Assessment and Treatment Service for 1 full time Band 2 Administration Assistant based at Hill Rise, Newhaven.
We are looking for a well-organized, efficient administrator to be an effective member of the team.
Preferably you will have experience in a medical setting or administration experience elsewhere. You will have good communication, organisational and time management skills. An ability to prioritise effectively in a busy environment is essential and well as having a flexible approach. The main duties of the role include filing clerk duties alongside undertaking reception responsibilities and general administration tasks.
You must be proficient in the use of Microsoft Office including ‘Outlook’ and ‘Word’. Experience in the use of databases is desirable as well as running and maintaining a complex filing system.
Hours: 37.5 Monday - Friday 8.30am to 5pm.
For an informal discussion please contact Sammie Williams. [email protected]
Main duties of the job
Reception Duties
Working shifts on the out-patient reception desk.
Answering telephone calls, taking messages and passing on accurate information to the relevant members of staff.
Deal with room bookings sent to the Outlook inbox and keep staff updated with their booking requests.
Meet and greet service users, visitors and staff into the out-patient unit. Ensure that the person they are visiting is contacted regarding their arrival.
Promote a positive image of the department by checking that notices and leaflets are up to date and well presented.
Ensuring the reception area and clinic rooms are tidy and secure at the end of each working day.
Opening the daily incoming post and passing to relevant person.
Preparing prescription requests for reception supervisor.
Working for our organisation
As a mental health trust, Sussex Partnership places a huge focus on the wellbeing of our staff, as well as ensuring our reward packages reflect the immensely important work they do.
Your benefits:
- Access to a host of discount schemes including Blue Light Card!
- Generous holiday entitlement (starting at 27 days + 8 bank holidays)
- Excellent NHS Pension
- Discounted gym memberships
- A position within a trust rated as ‘Outstanding’ for caring and ‘Good’ overall by the CQC
- Access to full psychological support via our internal wellbeing team
Excellent supervision programmes, with ongoing opportunities for training and development
Detailed job description and main responsibilities
Administration Tasks
Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information and referring to others as appropriate.
Ensure that general office supplies are monitored especially with regards to the patient filing system.
Ensure that all complaints, comments and suggestions are dealt with appropriately by timely reporting to supervisor.
Person specification
Qualifications
Essential criteria
- NVQ2 or equivalent or GCSE at Grade C or above in English and Maths
Knowledge/Experience
Essential criteria
- Previous experience of working in an administrative environment using computerised data systems.
- Understanding of Data Protection Act.
- Experience of working in a customer service environment particularly reception.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sammie Williams
- Job title
- Admin Team Lead
- Email address
- [email protected]
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